Strategy Operations Manager

As a member of the ShipBob Team, you will benefit from an environment where everything is achievable. We aim to be a place where you can:

• Write Your Career Story . Because we are solving some of the most difficult problems in global commerce, you have the opportunity to write the story that will make your career.
• Experience Global Impact and Global Connection. At ShipBob we benefit from diverse cultures and perspectives in service of the global community.
• Grow With An Ownership Mindset. We believe that great innovation comes from great transparency. We are more resilient and more creative when we have an inclusive and transparent culture where everyone knows our strengths and opportunities.

Title: Strategy Operations Manager

Location: Remote in these states: AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI

Role Description:

As aStrategy Operations Manager, you will be responsible for ensuring the success of a set of companywide objectives each year. Within these objectives, you will be responsible for steering any specific programs that are cross-functional, complex, and vital to success. You will report to the VP of Strategy Operations, which is a separate department under our CEO.

What you'll do:

• Manage the execution aspect of key company priorities, including running the day-to-day project management, strategy, and reporting on a company OKR, in close cooperation with VP StrategyOps and the executive sponsor.
• Conduct research to influence the initiatives and the strategy of each program.
• Assist the VP StrategyOps with further analysis or resource justification to take to senior leadership, as needed.
• Drive 2-3 specific programs to accomplish desired results, on-time. All programs focused on must be derived from, and essential to, the OKRs.
• Become a subject matter expert on all facets of the programs you are managing. When someone has a question - whether it's the executive team, or a salesperson - you should know the answer or know how to find it.
• Deliver results through people, process, or technology changes. Influence without explicit authority and bring that authority in when needed.
• Specific programs may include:
  • Creating a cross-sell/upsell playbook with our sales and success teams, including which product(s) to focus on, which customers to approach, and process design.
  • Transforming our support speed and efficacy through both automation and data-focused human interaction, including proactive support that will help solve customer problems before the customer is even aware.
• Additional duties and responsibilities as necessary.

What you'll bring to the table:

• MBA or equivalent experience (founder, department head, etc).
• 4-10 years of work experience.
• Startup or late-stage growth experience.
• Experience guiding complex, cross-functional initiatives. Common roles include program management, strategy operations, product management, brand management, general management, bizops, or founder.
• Excellent communication skills, written and oral. Including presentation skills and selling an action plan using data and insights.
• Experience working directly with executives in change management and/or project management situations.
• Analytical ability, including proficiency with SQL and BI tools, and creating insights out of data that can inform strategy.

Classification: Exempt

Reports to: VP - Strategy Operations

Perks & Benefits:

• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Flexible Time Off Program
• Paid Sick Leave and Paid Emergency Leave
• Floating Holidays (2 days/year)
• Wellness Days (1 day/quarter)
• 401K Match
• Competitive Salary, Performance Bonus & Equity
• Variety of voluntary benefits, such as, short term disability
• Referral Bonus Program
• Fun Culture >>> Check us out on Instagram (@lifeatshipbob)

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The expected base pay range for this position is $140,000 - $175,000.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.

About You:

At ShipBob, we're looking to bring on board people who embody our core values:

• Be Mission-Driven. We want team members that are passionate about helping entrepreneurs improve their business, and bring that passion every day.
• Be Humble . We have ambitious goals, and our team members understand that success or failure depends on us working together and leaving egos at the door.
• Be Resilient. Logistics is a complicated business. So is software. We value team members that never give up and keep iterating until a problem is solved.
• Be a Creative Problem Solver. As a startup, we value smart, innovative solutions to complex problems. We fall in love with the problem, not our "favorite" solution.
• Be Safety Minded. It's not just talk; it's the way you work.

About Us:

ShipBob is a cloud-based logistics platform that partners with thousands of e-commerce businesses to help make their entrepreneurial dreams a reality. We offer a full suite of fulfillment solutions for our merchants, including the ability to improve their transit times, shipping costs and deliver a best in class experience to their customers.

As one of the fastest growing tech companies in Chicago backed by blue-chip investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners and SoftBank Vision Fund 2, our goal is to continue to be the best fulfillment technology in the industry.

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.