Strategy & Operations Manager, Banking-as-a-Service (BaaS)

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments grow their revenue and accelerate new business opportunities. Our mission is to increase the GDP of the internet and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Stripe’s Banking-as-a-Service (BaaS) team enables users to build and launch successful card programs (Issuing) provide access to fast flexible financing (Capital) and embed rich financial features into their products (Treasury).

As part of the BaaS organization the BaaS S&O team works cross functionally within our group and across Stripe to drive and enable the growth of the business. We lead mission critical cross-functional efforts deliver objective analysis and insights incubate new roles and execute on strategic initiatives. You may dig into winning new market segments design new business systems and processes to scale our group help us build and launch new products or unlock new revenue opportunities. Whatever it is we work on what will move the needle most for Stripe.

What you’ll do

We are hiring a lead for the BaaS S&O team who will be responsible for managing a team of 3-to-4 Individual Contributors (ICs). A successful candidate will have a demonstrated ability to work entrepreneurially in ambiguous fast-paced environments think strategically and analytically to identify cross-functional challenges and build consensus to execute complex projects. This individual will also have strong leadership experience in building high-performing teams as well as have a deep understanding of what will be needed to properly scale a high growth business. If you’re hungry smart persistent and a great teammate we want to hear from you!

Responsibilities

• Partner closely with Product leadership to define the long-range vision strategy and priorities for the team.

• Lead or advise on mission-critical product and GTM strategy initiatives.

• Help shape the product roadmap for the BaaS business through robust gathering of competitive intelligence and user insights.

• Partner with GTM leadership to drive GTM strategy and lead commercialization of key product launches.

• Partner with Finance to drive planning processes including investment decisions strategy updates operational plans and OKRs.

• Maintain a pulse on the financial health of the BaaS business highlighting key metrics and trends and developing action plans to drive improvements.

• Oversee the efficient running of the BaaS organization creating the processes and conditions that enable the BaaS teams to do their best work efficiently.

• Bring rapid clarity to ambiguous situations resolve them effectively communicate decisions efficiently and enable teams to move towards implementing solutions. Bring your experience and contextual knowledge to bear on the problems that teams need to solve.

• Inspire lead and coach a team of embedded strategy and operations professionals.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements you are encouraged to apply. The preferred qualifications are a bonus not a requirement.

Minimum requirements

• 10+ years of work experience

• 5+ years of experience in a combination of program management product management business operations strategy and operations finance and consulting

• 3+ years of working directly with C-level executives and their direct reports

• 3+ years of people management experience

• Proven track record of defining and executing complex programs with global teams across multiple functions

• Effective communicating at all levels of an organization from executives to project teams

• Excellent written and verbal communication skills with the ability to establish strong relationships with stakeholders and senior leaders

• A strong operator with experience making sound data-driven decisions

• Thrive in solving ambiguous problems and see opportunities where others see chaos

• Relentless focus on users and solving for their needs and wants

Preferred qualifications

• Experience working in FinTech Payments and/or BaaS strongly preferred.