Strategy & Operations Manager

About The Role

The Rider Product Portfolio team is responsible for launching and growing new point-to-point mobility and peer-to-peer delivery products. Whether it be launching a new low cost offering, a solution aimed at business travellers or scoping future mobility products you will need to take your products from 0 to 1, then 1 to 100.

Your Impact in Role

• Own and be accountable for your products, including direct P&L responsibility, ongoing improvement of customer experience, regular monitoring, reporting and action plan
• Partner with our global product and operations teams to develop solutions to meet rider needs/use cases - prepare and execute go-to-market strategies for these products
• Partner with the Rider Ops team and the broader ANZ operations team to develop and deliver the broader product portfolio strategy
• Work on the Future of Mobility initiative to identify and scope new mobility use cases to help shape our business in the next 5 years

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• Quantitative/ Management degree or experience in management consulting, professional services or in-house strategy/product/operations roles in a fast-paced environment. Business acumen - demonstrated knowledge of industry trends, competition, best practices, and other factors that affect profitability and business success
• Problem-solving - the ability to break down ambiguous problems by applying structure and using data-driven insights to solve them
• Analytics - experience dealing with complex data sets using excel/google sheets (SQL proficiency is a plus but not required), deriving insights, with the ability to translate data into actionable insights, checking against what you see in the real world and synthesising recommendations
• Stakeholder management - experience working closely and communicating effectively with internal and external stakeholders in an ever-changing, rapid growth environment with tight deadlines, and demonstrated ability to coordinate, plan and prioritise tasks across multiple projects