Strategy & Operations Senior Analyst

GoHealth Intro: As a leading health insurance marketplace, GoHealth’s mission is to improve access to healthcare in America. For customers, enrolling in a health insurance plan is confusing and difficult, and seemingly small differences between plans can lead to significant out-of-pocket costs or lack of access to critical medicines and even providers. We use our technology, agents, and expertise to cut through the confusion and get customers enrolled in a plan with the right coverage and benefits.

Why Apply: GoHealth has established a culture where our employees feel empowered, engaged and inspired. We are looking for builders who will contribute to the long-term health of the company. We also understand that you may not check every box in our requirements list, most applicants don’t! In fact, frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply today!

About the Role: We are seeking a high-energy, insightful Senior Analyst to support in the growth of our Strategy & Operations team. You will be tasked with using analytics and business insights to support both day-to-day operations of our sales centers and long-term strategic initiatives that will drive the fast growth of GoHealth.

You will very quickly gain exposure to many aspects of our business and departments, most notably our captive sales centers (the business’s primary revenue generator), data analytics, operations, technology & product development, and our Telecare / customer retention teams.

You will have the opportunity to own end-to-end ideation and implementation of tools and strategic initiatives to have a direct impact on GoHealth’s success.  This will involve identifying high-impact opportunity areas, and supporting the design and execution of corresponding solutions. Based on your personal interests and performance, you will work closely with leaders and eventually step into a leadership position in one of GoHealth’s growing functions or business units.

Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.

Responsibilities:

• Assist with all Sales Strategy team initiatives, including problem identification, data analysis, proposal creation, internal approval, negotiation, execution and evaluation
• Work with cross-functional leadership, process owners, and technology and data experts to support the design and implementation of strategic initiatives across departments and GoHealth's three locations
• Provide innovative ideas that keep GoHealth at the forefront of industry analytics and data-driven decisions
• Create new processes that support businesses by decreasing costs, increasing efficiency, and reducing time to onboard new agents and execute programs
• Identify opportunities via quantitative analysis to optimize GoHealth’s financial and operational performance
• Develop and iterate on short- and long-term operations improvement proposals for leadership
• Create presentations that visually demonstrate progress across initiatives
• Quantify growth and cost savings opportunities through a variety of models and analyses

Skills & Experience:

• Bachelor's degree
• 1-3+ years of experience in strategy, consulting, or similar role at a high-growth company
• Strong background in digging deep into data, thinking from first principles, and delivering the best results
• Own end-to-end work streams, from assessment through proposal creation, internal approval, negotiation, and execution
• Expert at project management, able to independently manage multiple projects at various stages at one time and pivoting quickly with changing requirements and priorities
• Quantitative aptitude & MS Excel expertise – data manipulation, modeling
• Proficiency with Tableau or another data visualization tool is preferred
• Intellectual curiosity and growth mindset - always seeking opportunities for improvement in your projects and in GoHealth’s processes
• Strong communications skills to communicate succinctly to a variety of audiences across the organization: from C-level executives to engineering teams to sales agents
• Interested in the future of healthcare and the world of digital customer engagement

Location: Chicago, IL

Perks/Benefits:

• Open vacation policy.
• 401k program with company match.
• Medical, dental, vision, and life insurance benefits.
• Flexible spending accounts.
• Subsidized gym memberships.
• Subsidized lunch program.
• Commuter and transit benefits.

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