Student Advisor

Company Description

About Keypath:

At Keypath, you can be part of something bigger.

As a leading global EdTech company, we partner with world-leading universities to design and deliver the most career-relevant online education programs that help solve our global social and economic challenges.

We are a fast-growing, and fast-moving international team who value collaboration, innovation, and lifelong learning in our mission to unlock greatness in educators, their students, and our people.

We have offices in Melbourne, Sydney, Chicago, Toronto, London, and Kuala Lumpur and we connect, collaborate, and operate as a truly global company. We have experienced tremendous growth since we launched only seven years ago and now have over 700 employees (Keypathers!) across the globe with no intention to slow down.

We put our people first, which means you choose where you want to work from, including if you want to work from home.

Job Description

This is what you'll be doing as our Student Advisor

As our Student Advisor, you will be responsible for managing prospective students through the application process for Sunway University, providing guidance and advice from initial enquiry through to enrolment.

You will be using your sales & customer service skills. Via phone, email or web chat, you'll be the first point of contact for our students who are looking to continue their educational journey

You will receive all the training and support required to provide the most accurate, helpful information to our students. We will then trust you to provide the best outcome using your knowledge and experience (you won't be given a rote script on "how to sell university courses"!).

• You will be using your sales & customer service skills. Via phone, email or web chat, you'll be the first point of contact for our students who are looking to continue their educational journey.
• You will receive all the training and support required to provide the most accurate, helpful information to our students. We will then trust you to provide the best outcome using your knowledge and experience (you won't be given a rote script on "how to sell university courses"!).
• You will ensure an excellent student experience by supporting students towards study success. From initial course commencement through to graduation

Qualifications

Qualifications and experience:

Sales and customer service skills. People who thrive on building relationships with our students and helping them achieve their goals and help guide our students on their education journey

Experience working towards KPIs and financial targets, and who share the Keypath values of collaboration, commitment, innovation, and life-long learning.

Curiosity and eagerness to build your own knowledge and undertake research into other areas related to the course.

Additional Information

*Due to the high volume of applications, only shortlisted candidates will be contacted. Thank you for your understanding.