Student Engagement Specialist

What We're Looking For:
The Student Engagement Specialist works with a population of pre-start students who are identified as higher risk students based on pre-start questionnaires. Within this role, individuals engage students with prescribed resources available throughout the pre-start process. They are also adept in coaching and mentoring students, in preparation for the launch of their respective programs. Reports directly to the Director of Student Onboarding & Retention and collaborates with local and regional counterparts, including Student Success Managers, Program Support Managers and Regional Directors on the Field Operations Team.
Key Role and Responsibilities:

1. Works with a population of pre-start students who are identified as higher risk students based on pre-start questionnaires. 60%
2. Consistently engages students with available resources throughout the pre-start process. 20%
3. Provides one on one coaching sessions in preparation for prescribed resources, such as weekly tutoring, computer literacy, motivation, study skills, and/or financial literacy. 10%
4. Works collaboratively with the Workshop Leader, and Pre-start tutoring team to ensure the prescribed resources provided to our students are effective in delivery and content. 5%
5. Aligns with the Student Engagement Systems Administrator to ensure all onboarding systems are created for each student during the pre-start process. 5%

Education and Experience:

• Bachelor's degree required
• 2+ years of professional experience directly related to academic coaching in an online environment
• Creative thinker who can effectively listen and problem solve
• Excellent communication and organizational skills
• Proficiency with platforms such as Zoom, Salesforce, Slack and Canvas
• Proven ability to work in a fast-paced, high-volume, deadline-driven environment.
• Proactive, adaptable, flexible, and able to pivot when the business priorities shift.

About 2U Inc. (NASDAQ: TWOU)
2U is comprised of 3 lines of business: Graduate Degree Programs, Short Course, and Boot Camps. Going beyond traditional learning management systems, we use tech, people, and data to help top universities and enterprise organizations transform in the digital era-and eliminate the back row in higher ed. We support lifelong learning which means thinking beyond a single degree. It means finding ways for students to gain the skills they need to change careers, evolve their expertise, and meet the challenges of the changing world head-on. We help our partners fill those needs-developing new digital education technologies and offerings capable of supporting students at different points in their lives. Whether they need a simple refresher, to learn something new, or to change their career trajectories completely, our partners are there to help them succeed. Together with our partners, 2U has positively transformed the lives of more than 275,000 students and lifelong learners.
2U Diversity and Inclusion Statement
At 2U, we are committed to creating and sustaining a culture that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities of our employees. We strive to offer a workplace where every employee feels empowered by the ways in which we are different, as well as the ways in which we are the same.
Benefits & Culture
Working at 2U means working with individuals that are passionate and mission driven. We collaborate on tough problems to deliver the best outcomes for our partners, students, and each other. You will find team members working together in our open office spaces, gathered in the kitchen grabbing a snack, or taking a break in our game rooms.
2U offers a comprehensive benefits package:

• Medical, dental, and vision coverage
• Life insurance, disability and 401(k)
• Unlimited snacks and drinks
• Generous paid leave policies including unlimited PTO
• Additional time off benefits include: volunteer days, parental leave, and a company-wide winter break

In Colorado, the anticipated base salary for this role is $45,000.00 with potential bonus and equity eligibility. Note: The final compensation for this position may consider factors including the geographic location where the work is performed (candidate's assigned office) and prior work experience of the candidate.
To learn more, visit 2U.com. #NoBackRow
Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans' status, or any other classifications protected by applicable federal, state or local laws. 2U's equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.