Student Worker, Strategic Account Development

Description
What will you be doing?
As a Student Worker in Strategic Account Development, you will work part-time alongside a team to provide operational support for our customers' business needs. You will support a wide variety of customer service requests which include shipment tracking, issue resolution, document retrieval, and scheduling appointments. You will provide essential account level support to customers through all channels of communication. You will learn freight fundamentals and market behaviors as you develop your freight market knowledge and operational skills. Additionally, you will collaborate cross-functionally with teams throughout the organization to ensure the integrity of MoLo's service is being maximized.
Main Responsibilities:
• Support customer load lifecycle execution including, but not limited to, building loads, scheduling loads, issue resolution, and closing loads.
• Maintain knowledge of internal work processes and standard operating procedures.
• Monitor the case management system and handle customer phone calls.
• Track, trace, and proactively monitor customer shipments.
• Continually develop market knowledge and learn pricing techniques.
• Use multiple systems and programs in support of customer needs and expectations.
• Provide backup support for peers throughout the AM team, as needed.
• Proactively identify issues and resolve problems to uphold our commitment to service.
• Prioritize and respond to internal and external requests in a timely and professional manner.
• Other duties and projects, as assigned.
Requirements
Education: Enrolled in an undergraduate program
Computer Skills: Basic computer skills, including Microsoft Office (Outlook, Word, Excel).
Skills and Abilities
• Experience providing excellent customer service and building customer relationships
• Excellent communication skills, written and verbal
• Effective time management skills
• Exceptional organizational skills and attention to detail
• Exhibit critical thinking skills
• Proven issue resolution skills
• Self-motivated individual and collaborative with colleagues
Location: This position is located in either our Ft. Smith, AR office or our Fayetteville, AR office or our Chicago, IL office. You will have the opportunity to select your location preference in the application.
Work Schedule:
This position is a part-time position that will average fewer than 30 hours per week. Work hours generally fall between 7:00 am - 9:00 pm with occasional irregular hours depending on workload. You will be able to select your work schedule based on your availability.
Why MoLo?

• Casual and fun start-up culture focused on teamwork
• Transparent leadership with access to the executive team
• Opportunity to develop skills and be mentored
• Competitively compensated
• Employee resource groups: DE&I, Women of MoLo, Philanthropy, and Professional Development

About Us
MoLo Solutions, an ArcBest® Truckload Service, is a third-party logistics provider that connects businesses with transportation to get products delivered. MoLo offers world-class services to solve even the most complex shipping needs by providing truckload solutions. MoLo's priority is to put transparent and dedicated service first-for our customers, our carriers, and for our people. MoLo Solutions is headquartered in the Fulton Market neighborhood of Chicago, IL.
MoLo Solutions is driven by values. Our people are at the heart of our success, and we offer a workplace that embraces all cultures, perspectives, and experiences - so we can provide the best atmosphere for our employees and the best service to our customers. Driven by passion. Driven to deliver. Driven for better. What drives you? Further your career at MoLo today.
We are an equal opportunity employer and welcome applicants from all backgrounds to apply. We value diversity and inclusivity in our workplace and are committed to creating a welcoming and supportive environment for all employees. If you are a self-motivated and driven individual with a passion for customer service we encourage you to apply.
Applicants must be currently authorized to work in the United States and the employer will not sponsor applicants for work visas.