Studio Business Manager

Job Description About The Role
The ideal candidate for this role is an exceptionally well organized and self-motivated individual, who proactively solves day-to-day problems and completes complex tasks efficiently with little guidance, exercising good judgement in determining when to escalate issues and react with appropriate urgency to situations that require attention. The Studio Manager will support the overall Design and Customer Experience team at their site, partnering closely with DCE Managers, Executive Admins, and other Studio Mangers to help maintain a consistent and effective operational framework that supports the Design team's overall commitment to providing industry leading product experiences. This role will also require client facing interaction and operational oversite/management of the 5 Manhattan West (5MW) based User Experience Research testing Lab. You should be willing to take on varied and exciting new projects, as well as being open to continued learning to expand your skill set, while maintaining flexibility to step in to support staff with various administrative tasks as needed. You should have experience working with creative teams (Designers, Researchers and Content Strategists) as well as strong stakeholder management and executive communications skills needed to establish and maintain partnerships with our Product, Technology, and Business counterpoints.
Responsibilities

• Provide operational support to New York based Design and Customer Experience (DCE) and Design Management Organization (DMO) leadership, as well as all DCE colleagues, ensuring they have the resources and tools critical for success. Including, but not limited to the following
  • Supply and inventory management for local team daily needs, new hires, off-sites, and workshops
  • Act as a point of contact for all site related issues regarding seating, equipment needs, and escalations.
  • Maintain up to date knowledge and understanding of site logistics across all locations seating DCE colleagues ( 5MW, 277 Park, Brooklyn ) in terms of access requirements, mail room details, space availability and room booking tools, and additional site contacts.
• Responsible for site wide communication, ensuring colleagues are staying well informed of critical site information and DCE wide broadcasts. As well as socializing CCB and the broader Product, Experience, and Technology (PXT) communications and events.
• Maintain current communication channels for site, collaborating with established DCE "Super-friend" colleagues: (local confluence site information page / site Symphony chat channels)
• Partner with broader Design Operations hiring team and to assist as needed in supporting local aspects of new joiner's day one needs: seating, additional equipment, site tours, welcoming new joiner into the Design community.
• Liaise with local PXT site leadership/delegates to ensure transparency and line of site to all resources and PXT hosted, acting as a point-of-contact and providing direction to DCE colleagues as needed.
• Organize, execute, and assist with DCE wide activities: on-sites/off-sites as needed, DCE team social events, including planning employee engagement and team building activities to engender a strong organizational and team culture. Have fun at work and help others do the same!
• Organize, prioritize, and appropriately handle time-sensitive, confidential information and ensure action required is addressed in a timely manner
• Work with the leadership team to maintain a strong controls environment, always adhering to written processes, policies, and procedures.
• User Research Testing Lab Coordinator duties to include, but may not be limited to:
  • Lab Interview & Observation Room supply inventory management (stickies, pens, notepads, etc.)
  • Lab technical equipment reservation management (Field kit & AV supplies)
  • Managing intake/reservation of labs (lab calendar)
  • Partner with Research Ops leadership and communications to create lab communication/avocation strategy and materials
  • Day of research point of contact, ensuring team has lab access, supplies are in stock, assisting as needed with technical/AV set up and support, visitor check in and onsite escort for all visitors, coordinating visitor in-s and out-s, as well as liaising with 3 rd party vendor as needed for participants. * This portion is client facing and time intensive onsite.

Qualifications

• 1-4 years of experience in office administration/design operations/project management/business management.
• Demonstrated ability to work through ambiguity to a detailed solution, identifying a path forward and executing with efficiency.
• Tack record of operating independently with little oversight.
• Proven experience in enhancing collaboration and productivity through project management to improve the way teams work.
• Stakeholder management experience partnering with design, research, content, and leadership at all levels.
• Client/Customer obsessed, experience with client facing customer service.
• Ability and experience providing audio visual and additional technical guidance and assistance to peers.
• Passionate and enthusiastic about organizational excellence and attention to detail.
• Professional curiosity to understand processes/systems and develop into a Subject Matter Expert.

We Value Diversity
We value the unique skills of every person in our team, and we are building an organization that thrives on diversity. We encourage professional growth and career development. If you're looking to build your career as part of a global design team tackling big challenges that impact people and companies all around the world, we want to meet you. Apply today and put your passion for experience design to work with us.
Organization Description
Our Consumer & Community Banking (CCB) division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Design and Customer Experience (DCE) is a multi-disciplinary team of designers, strategists, researchers, and content creators using the latest technology to deliver industry-leading products and capabilities to our clients and customers, making it easy and convenient to access, share, and control their finances. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled customer-focused experience. We do so through uncovering latent needs for a deep understanding of customer habits, mental models, values, and motivators.
Employer Description
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients, and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk. By providing information, analysis and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.