Study Operations Coordinator

Description

Clinical Trial Coordinator provides rigorous clinical study support to client's study participants. The primary role of the Clinical Operations Specialist is to support study participants in compliance with Good Clinical Practice (GCP) and relevant Standard Operating Procedures (SOPs).

Responsibilities • Study participant support over phone and email through inbound and outbound activity • Participant enrollment and consent verification • Technical troubleshooting for devices • Gather feedback from participants

Minimum qualifications • Education: BS/BA degree or equivalent experience • Fluent in English with excellent written and verbal communication skills • Experience supporting clinical study operations and interacting with study participants • Empathetic and tech savvy, with strong attention to detail • Confident presenter with solid soft skills on the phone

Preferred qualifications • Knowledge of applicable clinical research regulatory requirements; i.e., Good Clinical Practice (GCP) • Proficiency with G Suite and Salesforce • Effective time management and organizational skills • Attention to detail and accuracy in work Operational Metrics • Number of participant transactions • Email and call volume • Abandon Rate • CSAT • Quality assurance scorecard evaluations

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

Qualifications

Technical Skills

SNo Primary Skill Proficiency Level * Rqrd./Dsrd. 1 Speaking English PL1 Required 2 Customer Service PL1 Required

* Proficiency Legends

Proficiency Level Generic Reference PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels. PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects. PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects. PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.