Subject Matter Expert (Customer Support) with Polish

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Subject Matter Expert who speaks Polish and English in Romania. The employee would be supporting customers and partners of an alimentary supplements brand.

Position: Subject Matter Expert

Location: Remote/work from home from anywhere in Romania

Employment type: Full-time

Remuneration: Base salary + bonuses

DUTIES AND RESPONSIBILITIES:

• Take inbound calls, emails, tickets, and chats with existing customers and partners to solve their issues within guidelines
• Ensure the delivery of an efficient and very high quality customer experience at every contact
• Update the database of customers and document activities and history for further contacts and campaigns
• Comply with schedule and policies
• Identifies potential sales leads and transfer to sales team where applicable

REQUIREMENTS:

• Based in or willingness to move to Romania
• Excellent written and verbal communication skills in Polish (C1) and English (B2)
• Good computer skills
• Ability to work under pressure of time in order to achieve targets
• Responsible and reliable attitude
• Very good customer service skills with pleasant, friendly voice
• High motivation and enthusiastic approach
• Planning skills
• Effective decision making

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Sign-on bonus and performance bonus
• Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
• Fully paid training
• Guidance and tools to reach your full potential