Subject Recruiter II

Responsible for handling all public inquiries pertaining to study participation. Schedules screening appointments for qualified participants. This is a full time position in our Dallas clinic.

Duties and Responsibilities:

• Receiving and placing calls from and to potential study participants.
• Enter medical history and demographic information from potential study participants into computerized database.
• Communicate study information to potential participants.
• Phone screen participants according to the scripts provided for each study.
• Schedule screening appointments for potentially qualified participants.
• Confirm screening appointments
• Make recommendations for process improvement.
• May assist in training new employees.
• May ensure the website and phone system information is accurate and current.
• May respond to all inquiries from participants from the Covance CRU email account.
• Liaison with screening department in coordinating all necessary screening information needed for recruitment.
• May assist with obtaining medical reports from General Practitioners.
• Cross-trained in other departments, as needed.
• May assist in maintaining current recruiting manual.
• May attend out-reach programs to recruit participants.
• Participate and assist in developing continuing education plan directed at improving skills and facilitating personal and unit growth.
• Notifies the Recruitment Supervisor or designee of any concerns or problems in a timely manner.
• Performs other related duties as assigned

Qualifications:

• HS Diploma or equivalent
• Knowledgeable in computer programs (e.g. word processing).
• Strong attention to detail and high degree of accuracy
• Strong written and verbal communication skills
• Ability to follow precise directions and read from a script
• High degree of professionalism and customer service
• 1-2 years in customer service or call center
• Knowledge of medical terminology preferred

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, age, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.

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