Submission for the position: Director of Workplace Engineering - (Job Number: 24001904)

Baylor Scott and White Health (BSWH) is the largest not-for-profit health care system in the State of Texas and one of the largest in the United States. Serving a large and diverse population across North and Central Texas, BSWH has the vision and resources to provide its patients continued quality care while creating a model system for a dramatically changing health care environment. The BSWH system includes 47 hospitals, more than 900 access points, over 6,600 physicians and 43,500 employees, plus a state certified Health Maintenance Organization, the Scott and White Health Plan (Health Plan), and Baylor Quality Health Care Alliance LLC (BSWQA) - a high performing network of clinical providers and facilities focused on improving quality, managing the health of patient populations, and reducing the overall cost of care.

BSWH includes a robust spectrum of owned, operated, ventured and affiliated hospitals; satellite outpatient clinics; free standing ambulatory surgery centers; free standing emergency medical centers; free standing imaging centers; numerous retail pharmacies; and geographically dispersed physician's clinics in the North Texas and Central Texas regions.

Role Description

The Director, Workplace Engineering is a full-time, on-site role located in Dallas, TX. The Director will lead a team of engineers to design, develop, and integrate software systems and provide technical leadership. The Director will oversee project management and ensure the successful delivery of software solutions while ensuring end-user satisfaction and experience. This role champions continuous improvement and innovation to advance Baylor Scott & White's Information Services and enhance patient care.

Qualification

Engineering Management and Team Leadership skill

Experience in developing and implementing software, customer experience, and contact center solution

Project Management skills, including the ability to manage multiple concurrent project

Integration expertise and experience with APIs, web services, and microservice

Strong communication and collaboration skills, including stakeholder management

Experience in healthcare technology, preferably in a hospital or health system environment

ESSENTIAL FUNCTIONS:

- Lead the development and execution of the company's end user experience strategy, aligning it with organizational goals and industry trend

- Assess and analyze various technology models in collaboration, contact center, virtual desktop, desktop imaging and engineering.

- Utilize data and research to evaluate technology performance, identify patterns, and recommend data-driven strategies to enhance end user processe

- In depth experience architecting and supporting Genesys Cloud, Cisco, Microsoft 365, and Citrix environment

- Collaborate with cross-functional teams, including clinical, finance, operations, legal, and digital, to implement innovative solutions that employees want and drive efficiencies for our organization

- Healthcare experience not required; Looking for candidates across industries to bring their expertise and ideas to healthcare

- Leads design and implementation of the future state end-to-end employee technology experience.

- Defines objectives and outcome metrics to define success and ensure value creation.

- Provides alignment of journey team to overall customer and employee experience vision.

- Leads and supports journey work across multiple operational services lines.

- Leads the development and implementation of measures, scorecards, and metrics.

- Drives resulting actions, insights, findings, education, and initiatives for the customer journey.

KEY SUCCESS FACTORS:

- Bachelor's degree or equivalent experience.

- 5+ years of experience in healthcare operations, customer experience, or relative field preferred

- Operates with beginner's mindset.

- Comfortable with ambiguity and disruption--resilient.

- Ability to learn and apply new concepts quickly.

- Approaches work collaboratively.

- Proven track record of leading and developing team members.

- Experience influencing change outside of direct reports.

BENEFITS

Our competitive benefits package includes the following

- Immediate eligibility for health and welfare benefit

- 401(k) savings plan with dollar-for-dollar match up to 5%

- Tuition Reimbursement

- PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level

QUALIFICATIONS

- EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification

- EXPERIENCE - A minimum of 8 years experience required