Success & Investigative Services Specialist

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!
Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!
Modivcare is looking for a Success and Investigative Specialist who will be responsible for establishing superior customer service and to reduce the number of official complaints through positive and effective working relationships with customers, providers, and agencies. This role will work with stakeholders, which includes but is not limited to Transportation Partners, Members, Internal workstreams, to ensure quality service.
You will...

• Record and initiate investigation of complaints, grievances, and general issues via all incoming communication channels
• Initiate corrective actions.
• Work closely with other work streams to complete investigations.
• Collect all necessary supporting information to accurately provide a resolution.
• Monitor the complaint aging report to comply with turnaround requirements on resolution.
• Monitor member trips.
• Participate in other projects or duties as assigned.

We are excited to speak to someone with the following...

• High School Diploma required.
• One (1) plus years of experience.
• Or equivalent combination of education and/or experience.

Salary: $19 - 25 per hour
We value our team members and realize the importance of benefits for you and your family.
Modivcare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

• EEO is The Law - click here for more information
• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
• We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at [email protected].