Success Manager

WHAT WE'RE LOOKING FOR

• You have a degree or training in the commercial area

• Ideally, you already gathered first experiences in fashion, sales and/or e-commerce

• You're keen on understanding more about technical processes (supply-chain and data feeds)

• You create commercial insights by using sales data

• Customer Relationship Management is your strength and you enjoy building long-term customer relationships

• You proactively analyse the further potential for the customer and support them becoming even more successful

• Whether you speak to customers or the managing director, you always convince with strong communication and presentation skills

• Your way of working is result-oriented and independent and you are focused on entrepreneurial thinking and acting

• You are fluent in spoken and written English

YOUR RESPONSIBILITIES

• You will work directly with the fashion e-commerce industry's big player About You, but also help emerging marketplaces scale their business from the very beginning

• You are the direct contact for cooperation, collaboration and further development with international brands, market compatibility and administration

• You are the first point of contact for our customers with general & sales issues

• You are the connecting piece between the internal departments, the brands, marketplaces and platforms

• You steer the TB.One-related feature and services portfolio of your marketplaces

• You drive the rollout of new marketplace features and enable sales and success managers to sell them accordingly

• You’re the marketplace expert and consult brands and their success managers on how to sell successfully

• You practice active success management based on commercial metrics

• You create KPI dashboards and quarterly business reports and present them to your customers

WHAT YOU CAN EXPECT FROM US

• You’ll play a decisive role in shaping an agile, fast-growing, international company and be supported by an open-minded working environment

• Competitive salary package, employee share shop, 40% Zalando shopping discount (30% Zalando Lounge)

• You’ll be given various learning and development opportunities to enhance your professional development

• Flexible working hours, home office options within Germany or UK.

• 27 vacation days per year that increase up to 30 days, volunteering time off and several sabbatical options after 2 years

• We’ll help you commute to the office with zero emissions: through a rented company bike or by charging you electric car at our e-charging station

• Access to additional German or English classes to improve your language skills

• Visa support for our foreign employees 

• A variety of health offers to support your well-being, as well as free beverages and fruits

#LI-Hybrid