SuccessFactors Client Relationship Manager

MONUMENT IS BUILT ON A COMMITMENT TO OUR PEOPLE AND OUR SHARED VALUES. THROUGH OUR GENUINE PASSION FOR DELIVERY, RELENTLESS PURSUIT OF PERFECTION, AND BOLD DECISION MAKING, WE ARE CREATING A MORE AGILE CONTINGENT WORKFORCE SO BUSINESSES CAN DREAM BIGGER AND ACHIEVE MORE.

WE ARE MONUMENT

Our passion is helping clients gain full transparency and control of their contingent workforce while achieving best-in-class performance in cost, quality, and compliance. Best of all, we make it easy.

• Founded in 2003 with a sole focus on Contingent Labor programs and consulting services
• Consultants at our Core – Monument maintains a highly analytical consulting services team which provides a strategic approach unmatched by peer MSPs
• Global MSP with an ecosystem of partners spanning 50 countries and all major regions
• Vendor neutral model relies upon a trusted partner and supplier community
• Partners with industry-leading VMS systems
• More “Gen 1” implementations than any other MSP over the last 5 years.
• Seamless extension of client HR, sourcing, business units, vendors and contractors

OUR SHARED VALUES

• EVERYONE MATTERS
• WE TAKE CARE OF EACH OTHER
• LEADERSHIP IS HERE TO SERVE
• HIGH-CHARACTER AND HARD WORK ABOVE ALL ELSE
• ALWAYS KNOW WHERE YOU STAND
• EXCELLENCE ISN’T THE EXPECTATION, IT’S THE MONUMENT STANDARD

OUR PEOPLE AND OUR COMMUNITY

We support our people and our community through our dedicated committees:

• Diversity & Inclusion Council
• Women’s Leadership Council
• Community Outreach
• Sustainability Team
• Continuing Education Committee

Position Title: SuccessFactors Client Relationship Manager

Position Summary:

Monument Consulting is seeking a Client Relationship Manager “CRM” to lead client sales and client-relationship management within their target accounts. The CRM will be focused on SAP SuccessFactors SaaS solutions in their designated region. They will pursue emerging opportunities with new clients, as well as maintain relationships with active clients to identify areas of potential growth. The CRM will report directly to the VP, managing our SuccessFactors Practice and partner with other department leaders as needed to organize sales presentations and write proposals for prospective clients. The individual is expected to embrace a complex and grueling sales cycle for services and identify licensing opportunities with new and existing customers.

Essential Duties and Responsibilities

• Interpret prospect needs early and adjust approach to address needs
• Recognize challenges early in sales process and walk away from unfavorable opportunities
• Identify key stakeholders and build trust (enterprise level sales skills)
• Collaborate with AE’s from industry partners and internal partners
• Network and build relationships with C-Level executives (preferably HR executives)
• Experience selling SaaS solutions to senior stakeholders
• Draft and coordinate responses for Requests for Proposal (RFP)
• Schedule, design and deliver presentations to stakeholders and C-Suite executives
• Oversee execution of Client Services Agreements and Implementation SOWs
• Network with relevant organizations (i.e. SAP, Workforce Software, PlanSource, etc.) and participate in lead generation activities to generate new business within the SAP Eco-system
• Participate and initiate QBR’s within your respective region
• Manage a 2M Quota, which may be adjusted annually
• Occasionally serve as a sponsor on new client implementations to ensure successful communication with client sponsorship team

Desired Skills and Experience

• 5+ Years in Sales
• Ability to travel as needed, 5 to 6 nights per month, year-round (will be responsible for creating their own schedule and booking travel)
• Relevant experience selling SaaS based solutions
• Experience prospecting and building out a healthy pipeline
• Organization and Time Management skills
• Ability to work independently, self-starter
• Consultative and solutions-based mentality
• Creative thinking skills
• Professional writing skills to complete detailed RFPs
• Proficient in PowerPoint, Excel, and Salesforce
• Highly collaborative

*This is a remote role located on the East Coast