SuccessFactors Senior Consultant Support

DyFlex is an established SAP Platinum Partner with offices across Australia. We are recognised as a leader in our area of SAP expertise. We deliver fit-for-purpose SAP solutions, and our services range from greenfield and brownfield implementations and change management to ongoing AMS services and support. We have been awarded Partner of the Year for SAP S/4HANA Cloud, public edition ANZ and SAP Australia Partner Excellence Awards for Move to SAP S/4HANA.

Due to our continued expansion, we are looking for a skilled SAP SuccessFactors Senior Consultant to focus on client support for SAP SuccessFactors across various SF modules. This is a customer-facing role that allows you to grow your skills and mentor and lead junior team members. This role is 100% working from home or join us in one of our offices.

Tasks and Responsibilities

• Provide business analysis and production support in functions and processes for SuccessFactors.
• Troubleshoot, analyse and determine root causes of issues/incidents
• Provide advice, assistance and solutions to our customers through active engagement and relationship building, managing incoming requests, may they be of process or technical nature
• Retain ownership of customer issues until resolved or escalated
• Investigate, diagnose, and resolve software faults related to end users
• Respond to high-priority issues in a timely manner
• Assist with testing and documentation of results for fixes or changes.
• Present with the ability to critically analyse problems submitted by SAP users to determine root causes and recommend alternative solutions.
• Continuously improve upon the business experience and identify solutions where efficiencies can be achieved
• Mentor and train junior team members

Skills and Experience

• Tertiary qualifications in IT or HR
• A minimum of seven years of experience consulting in SAP SuccessFactors
  
• Ideally, experience for Australian customers in a support or implementation role with expertise in EC and other modules
• Ideally, relevant SAP certification(s)
• Ability to manage own workload independently in a dynamic environment
• Excellent communication and consulting skills
• Experience in a consulting practice environment

The legal right to work in Australia is a prerequisite, and we will not respond to applications that do not address such criterion.