Suitability Specialist I

F&G is looking to hire for a Suitability Coordinator I.

This position is responsible for the daily review of annuity transactions to assess suitability in accordance with company standards.    

Duties and Responsibilities 

• Perform timely determinations regarding whether to accept or decline an application based on company and regulatory guidelines 
• Review annuity new business and suitability documentation. Gather additional information and provide analysis, extensively document decisions and actions, evaluate and execute information for final suitability recommendation 
• Build and maintain strong working relationships with internal partners, agents and external business partners to communicate and educate on the company’s suitability guidelines 
• Maintain efficient customer service standards  
• Maintain comprehensive knowledge of offered annuity products and suitability guidelines outlined by the company.  
• Effectively communicate and provide agents, company personnel, and third-party administrator with support and education on the company’s suitability program 
• Resolve moderate to complex operational issues pertaining to suitability review and guidelines 
• Maintain strong working knowledge of the company’s products, administrative systems and procedures 

Experience and Education Requirements 

• AA or BA degree preferred.  
• Relevant experience considered in lieu of degree. 
• 2+ years of life and/or annuity experience preferred, with focus on data, quality standards, documentation, audit, and/or implementation of regulatory changes. 
• Project Management or Business Analyst experience a plus.  
• LOMA coursework and/or formal business process improvement training such as Six Sigma is a plus. 

Knowledge, Skills & Abilities 

• Understands how the functional units interact with each other; recognizes business changes within coverage area and the impact 
• Quickly processes information and develops solutions in real-time, with practical, measurable business benefits (i.e., thinks on one’s feet) 
• Proactively identifies opportunities to serve the customer. 
• Works with other colleagues and leaders deliver Operations strategy 
• Reads a wide range of audiences and situations and quickly adjusts communication style accordingly; selects appropriate communication channel and tone to deliver tough messages 
• Identifies opportunities to use innovative processes 
• Demonstrates proficiency in digital techniques, methods, and tools used at F&G 
• Seeks opportunities to cultivate relationships with established contacts in their network 
• Provides guidance on what information to gather to achieve business objectives and how to efficiently obtain information that is not easily available 
• Seeks challenging assignments and projects 
• Understands and demonstrates commitment to the departmental vision, strategy, change initiatives and goals. 
• Proactively identifies opportunities to improve department performance and escalates ideas to leadership 
• Leads/participates in process improvement activities 
• Identifies and drives quantitative analysis 
• Defines priorities, sets project plan and scope, drives execution of key project tasks, and delegates appropriately to team members 
• Supports monitoring of vendor performance; identifies and escalates issues; develops processes to maximize vendor performance 
• Demonstrates ability to develop solutions in real time with practical, measurable business benefits; supports long term business unit or department planning 
• Maintains industry regulatory knowledge 

Other Requirements: 

• Perform other functions, duties and projects as assigned 
• Regular and punctual attendance 
• Some travel may be required (less than 10%) 

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