Summer 2023 Customer Operations Internship

Description
What will you be doing?
Be a part of our Customer Operations Internship program to gain real business experience. Be a part of our operations team. Be a part of something different.
With our extensive training and mentorship program, you will quickly become comfortable with the transportation industry, technology used, and how to build and operate customer portfolios. Once training is complete, you will be paired with a mentor that will coach you throughout the summer and share best practices. As an intern, you will gain hands on experience and will be a part of the Customer Operations department. As a Customer Operations Intern, you will be on the front lines of executing daily operations for customers' shipments. You will build and schedule shipments in a timely manner and then track the shipment for delivery. MoLo prides ourselves on great customer service, therefore you will develop problem solving by escalating any issues and handling all incidents to ensure the shipment is serviced. You will develop multi-tasking skills to excel in this fast paced, dynamic industry.
Throughout the internship, you will gain exposure to some of the most prominent companies and help assist in providing our customers with transportation solutions. Throughout the training and mentorship, you will get experience learning about other departments to gain a holistic view of logistics. We will introduce you to key personnel including our CEO and COO, provide you with virtual networking opportunities, and you will complete a virtual presentation at the end of the internship. We are certain that the training and new skills you will acquire during our Summer 2023 Internship will set you up for success and excite you to become involved in the logistics industry!
Do you like to learn? Do you like to build relationships? Do excel at customer service? Do you like to have fun? This is the internship for you!
Location:
You will have the option to work in our Chicago headquarters located in the West Loop of Chicago or you will have the option to work remote from home.
If you decide to work remote, we will set you up with a full at home workstation including all the equipment you need to be successful for the duration of the internship. We had an extremely successful virtual internship in 2022 and are excited provide this flexible virtual internship option again in 2023.
Requirements
What we're looking for:

• Undergraduate education at a Junior level standing preferred
• Ambitious individual who is eager to learn
• Team-oriented player
• Highly organized, excellent attention to detail, and ability to multitask
• Strong communication and interpersonal skills, both written and verbal

Why MoLo?

• Casual and fun environment focused on teamwork
• Extensive industry and technology training
• Innovative customer operations mentorship program
• Full-time paid Summer Internship

About Us
We are an innovative start-up, making a name for ourselves in logistics. We pride ourselves on being transparent, collaborative, and strategic. Investing in our customers, carriers, and employees is what differentiates us from the competition. We connect shippers who need to move their goods and the truck drivers that have capacity to haul those goods. We are at the core of the economy, moving hundreds of truckloads across North America every day. Founded in 2017 with just three employees, MoLo boasts over 700 employees five years later. We are located in the West Loop of Chicago and the heart of downtown Nashville. MoLo has an appetite for growth, relentless commitment to customer service, and an inclusive work culture. Discover something different. Find your future at MoLo today.
We are an equal opportunity employer and actively seek a diverse community of professionals: people of color, all genders, veterans, LGBTQIA+, etc.. We welcome people of all identities to apply!