Summer 2023 Internship- IT Customer Service

Job Number: 54499
Group: Magna Seating
Division: Magna Seating Novi
Job Type: Intern/Co-op
Location: NOVI
Group Description
Magna is an innovative leader in the development and manufacturing of high quality complete seating systems. Our solution includes seating structures, mechanisms and hardware, as well as foam and trim products for global automotive, heavy truck and bus industries. Our capabilities include market and consumer research; full concept development; design and engineering capabilities; testing, validation and world-class manufacturing. Our award-winning seating solutions are developed from consumer research, finding the ease of operation to be comfortable, convenient and connected.
Role Summary
The IT Customer Services Analyst Intern's role is to learn how to ensure that the performance obligations of in-house computing systems are met. This includes gathering and analyzing data, troubleshooting issues, configuring and supporting laptops, desktops, and mobile phones. They will learn processes, documentation, ticket management, and customer service skills.
Key Responsibilities
• End User Support, ensure that local IT infrastructure is operational and performing well• Maintain quality service by enforcing organization standards• Installation, Move, Add, Change (IMAC)• Identify and resolve hardware and/or software issues in a timely manner
Key Qualifications/Requirements
QUALIFICATIONS:
Any IT Related experience (Home, School, Work, etc)
EDUCATION/EXPERIENCE:
Completion of at least 1-year of college, currently working towards a Bachelor's Degree in Information Technology or related field
Additional Information
SPECIAL KNOWLEDGE/SKILLS:• Proficient Computer knowledge and skills, Microsoft Office (Word, Excel, PowerPoint) • Professional Communication skills (written and verbal) • Strong technical and analytical competence in select areas of technology.
PHYSICAL DEMANDS/WORK ENVIRONMENT:• Normal amount of sitting or standing, average mobility to move around an office environment, able to conduct normal amount of work at a computer.• Able to lift at least 15lbs.
Awareness. Unity. Empowerment.
At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.
Nearest Major Market: Detroit