Sup Customer Service

At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career.

Come join us and be part of a purpose driven company who is invested in your future!

Job Summary

This position is responsible for supervising and overseeing day-to-day operations of Customer Service units.

Responsibilities

* Maintain awareness of customer perceptions of our products and service. Enhance customer satisfaction and maintain high level of service delivery. Responsible for problem resolution for issues.

* Manage additional responsibilities and respond to situations as they arise. Manage changes and transitions. Review and update processes and procedures.

* Responsible for daily supervision which includes coaching, developing and educating staff.

* Responsible for communications involving group related written and telephone inquiries.

* Design, implement and monitor on-the-job training processes and policies.

* Ensure support and control related activities are in place. Ensure corrections to the system are researched, resolved and corrections made to the system as needed.

* Monitor quality and quantity goals within assigned areas of responsibility.

* Assist in monitoring and project workload, staffing and equipment needs

Required Job Qualifications:

* Bachelor Degree and 2 years business experience OR 3 years business experience and 3 years experience in a leadership position with sound decision making skills in a customer service environment.

* Experience in developing/leading and inspiring employees.

* Clear and concise written and verbal communication skills.

* Analytical and organizational skills and ability to meet deadlines

Preferred Job Qualifications:

* Knowledge of Medicare MAPD and PDP Benefits, CMS guidelines knowledge, Pharmacy Benefits, Rx claims, and Managing Call Center team, procedures, system.

*Bilingual

* Knowledge of the health care industry.

* PC proficiency to include Word, Excel and PowerPoint and Microsoft office products

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

HCSC Employment Statement:

HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.