Supervisor, Back Office

About the Role:

We are currently looking for a Back Office Operations Supervisor to join our team. We’re looking for a dedicated, people-oriented leader to guide, mentor, and inspire our team members in an ever-changing fast-paced environment that is experiencing tremendous growth. In this role, you will be responsible for the day-to-day oversight of the Back Office Operations team  within Account Servicing Operations. You will be responsible for managing escalation inquiries, process and procedure development, and supervising employees. This is an in-person role at our Downtown Phoenix location, with no remote option available. The salary for this position is $65,000 per year.

What You’ll Do:

• Have clear knowledge of internal policies and procedures
• Develop and manage a group of 15+ team members
• Monitor the team’s daily task assignments to ensure accuracy of processing as well as daily completion of all tasks (Primary tasks include account charge offs and hardship program enrollment)
• Utilize common process improvement techniques to analyze operations and help design and implement better, more efficient workflows
• Provide feedback on roadblocks or improvements to ensure team productivity and efficiency meet or exceed our customers’ needs
• Provide coaching and professional development to team members to enhance their knowledge and technical acumen
• Measure and maximize staff productivity through metrics and effective workforce management
• Manage the implementation of projects in related areas of focus, delivering on targets and established deadlines
• Mentor, inspire and provide guidance to your team with a focus on helping them achieve their goals, grow as team members, and create successful experiences for our customers

What We Look For:

• Minimum of 3 years of financial services experience required
• Minimum 2 years of supervisory experience
• Understanding of collections/delinquency lifecycle is preferred
• Excellent leadership and management skills
• Superior written and verbal communications skills
• Should have excellent problem solving, negotiation, and analytical skills
• Good organizational skills and attention to detail are essential
• Must have good interpersonal and active listening skills
• Strongly prefer SQL Skills and expert level Excel experience
• Proficient in Google Suite (Sheets, Docs, etc.)
• Ability to work well in a fast-paced, multi-task environment and be team-oriented

What We Offer You:

• Competitive salary and stock option plan
• 100% paid coverage of medical, dental and vision insurance
• Flexible PTO
• Opportunities for professional growth and development
• Paid parental leave
• Health & wellness initiatives