Supervisor, Client Services

Who We Are:

We’re a full-service creative agency born out of ATTN:’s purpose-driven mission to bring attention to the things that matter. We exist to help brands find their lane in culture and connect with audiences to drive action and meaningful change through advertising, entertainment and experiences. We are a diverse group of entrepreneurial spirits, creative minds and makers. We’re lucky enough to work with some of the world’s most innovative brands.

Who You Are:

Our Supervisors are the glue that keeps external and internal communications strong. You are tasked with bringing exceptional client services to our partner brands and agencies each day, always communicating the ATTN: voice and best practices. In order to build trust with internal and external teams, the Supervisor must have impeccable written and verbal communication skills including the ability to handle client triage, pitch work, work through timing and budget hurdles, and do so with a diplomatic stance. A Supervisor is the organizer who can build trusted, positive relationships while keeping the whole system on track every day. 

What You’ll Do:

We are looking for a passionate Supervisor to join our Creative Agency team. You will be responsible for overseeing the development and success of a world-renowned tech brand paid social content. The successful candidate will act as the key point of contact for the project, juggling multiple client stakeholders with ease while building upon past experience in the social space.

• Lead the day-to-day goings on of the program, fulfilling client objectives, ensuring internal teams are working seamlessly to bring the vision to life
• Work alongside the Project Manager to form joint-communications to keep projects on time internally and with client review rounds
• Liaise with and streamline communications across multiple stakeholders within the client’s organization
• Collaborate closely with counterparts across client’s interdisciplinary agency teams (IAT), including creative AOR, media AOR, and paid performance AOR
• Guide communications with clients to ensure feedback is received and addressed accurately, and that the program is meeting client and ATTN: goals
• Be at the forefront for fires and sensitive matters that may arise while remaining extremely solutions-oriented
• Exquisite written and verbal communication, along with problem solving and process-oriented solutions
• Build bulletproof relationships with clients, solidifying their trust in ATTN: 
• Manage up to Account Director and work with senior management, including COO and Agency Managing Director

Who You Are:

• 4-5 years of experience building strong client relationships at a creative agency (preference for social first agencies)
• Extensive familiarity with 360 social channel development and corresponding analytics and best practices
• Excellent digital presentation skills
• Experience with campaign optimization, synthesizing data and guiding strategic decision-making to lead client to optimal KPIs and ROI
• Understanding of video production and social strategies and playbooks
• Fluent in social media, organic and paid, and up to speed on the latest trends and offerings on emerging platforms
• Thrives in a cluttered, fast-paced environment and excels in making sense and action plans out of otherwise murky waters
• An entrepreneurial mindset, and willingness to work cross-functionally and wear multiple hats
• Appreciation for team-based work that requires a consistently even-keeled attitude and solutions-oriented mindset
• Keen research skills to be able to identify trends and become an expert in client's specific industry

Compensation:

This position has an estimated annual salary range of $85,000 to $120,000. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to demonstrated skill set, years and depth of relevant experience, and some role-dependent factors. We welcome direct conversations with each candidate about compensation in all of our initial calls.

Our Commitment to Inclusion & Diversity:

As an Equal Opportunity Employer, ATTN: is committed to building and fostering a workplace of diversity and employee inclusion. ATTN: does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics.