Supervisor, Collections

About the Role:

We are seeking an experienced Collections Supervisor to join our team. In this role, you will be responsible for the day-to-day operations of a team of Collection Specialists, supervise the overall performance of daily collection activities, ensure compliance with all state and federal regulations and corporate policies. The Collections Supervisor will also examine workload volumes and prioritize work efforts to meet team goals. You’ll be responsible for managing escalations, settlements, process and procedures development in partnership with our Compliance and QA teams by building strong relationships with our internal customers and team members. If you enjoy problem-solving, coaching people to provide successful customer interactions, then this may be the right role for you.

What You’ll Do:

• Understand and master our process workflows and systems, and provide feedback on roadblocks or improvement to ensure team productivity and efficiency meet or exceed our customers’ needs.
• Build and maintain a high performing team to meet and exceed company goals.
• Measure and maximize staff productivity through metrics and effective workforce management.
• Develop and maintain updated knowledge of collections techniques and procedures.
• Develop and maintain policies and document procedures.
• Ensure that all KPIs for the department are met.
• Examine workload volumes and prioritize work efforts to meet team goals.
• Provide coaching and professional development to team members to enhance their knowledge and technical acumen.
• Coordinate closely with the team by communicating project or team status and success metrics.
• Excellent knowledge of FDCPA/FCRA rules and standards.

What We Look For:

• Excellent leadership and management skills.
• Strong written and verbal communication skills.
• Excellent problem solving, negotiation, and analytical skills.
• Good organizational skills and attention to detail are essential.
• Possess exceptional customer service skills.
• Proficiency in Google Sheets, Excel, Word.
• Ability to work well in fast-paced, multi-task environment, and be team oriented.

What We Offer You: