Supervisor - Crisis Hotline

Crossroads Health provides a continuum of quality life-changing behavioral health and specialized chemical dependency treatment services to children, adolescents, young adults, adults and families. As a leader in the behavioral health field, we offer a vast array of programs and services that evaluate, educate, strengthen and support thousands of children, adults and their families each year.

Our Crisis Services team has a newly opened position for Supervisor, Crisis Hotline.  The Supervisor, Crisis Hotline provides supervision and administrative oversight of 24 X 7 Crisis Hotline Specialists, Volunteers and Interns. This position requires clinical care and administrative oversite as well as direct service. This licensed provider will engage as a member of a collaborative team. With a Trauma Informed approach, the Supervisor will be a representative for the organization and how we offer integrated services for recovery and mental health to our clients. More specifically, this position is responsible for:

• Providing clinical and administrative supervision of staff.
• Teaching, coaching and developing staff to learn how to implement Hotline Services.
• Offering trauma informed support and guidance to callers experiencing mental health concerns to develop problem resolution.
• Providing immediate telephone crisis management to callers identified at risk for suicide or any other mental health emergency to assist in stabilization of caller.
• Employing active listening techniques to assist callers in de-escalating from mental health issues/concerns.
• Supplying appropriate linkages to all needed services and other community resources.
• Providing accurate, concise, and concurrent documentation according to program procedures and policies.

Position Requirements:

• Bachelor’s Degree in Social Work/Mental Health or related field required. Master’s Degree preferred.
• LSW or LPC licensure required. LISW or LPCC preferred.
• Three (3) years of clinical experience required.
• Two (2) years of management experience preferred.
• Demonstrated experience training and preforming employee evaluations highly desirable.
• Full-time hours, Monday through Friday with flexibility for some Evening and Weekend Hours, thus must have ability to work a flexible schedule as dictated by programmatic needs.

Our organization is committed to equal employment opportunity.    We do not discriminate against employees or applicants on the basis of race, color, religion, gender/sex (including pregnancy, childbirth, and pregnancy-related conditions), sexual orientation, gender identity, national origin, age, physical or mental disability, veteran status, uniform service member status, genetic information, or any other status protected by law.