Supervisor, Customer Solutions 1

Who we are

 

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

 

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Job Description Summary:

Customer Experience, Team Lead
As the most widely-used, trusted digital wallet in the world, PayPal is continuing our expansion in India and adding customer support operations to the family of global services driven from our Bangalore office. Alongside PayPal’s product engineering team, the new Customer Experience team will add to the global strategic and innovative solutions delivered from our growing center.

Are you ready to make a difference?
Our success at PayPal is result of the trust we have built with customers around the world. As a leader in the Customer Solutions team, you will be supporting the frontline efforts in building that trust and driving the experience that our customers have grown to expect. Using the latest communication and technology tools, including email, chat, and social media, you’ll be responsible for leading a team in providing PayPal customers solutions to their questions and ensuring a quick, helpful, and positive experience.

Job Description:

Leadership: Lead and coach teams in delivering on established standards.

· Language: Advanced writing and communication skills in English.

· Technology: Solid working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel), as well as ability to learn and adapt to new software technologies.

· Motivation: Ability to coach and motivate team members to achieving goals and following standards.

· Planning: Set, monitor, and optimize goals to meet performance objectives.

· Focus: Strong focus on meeting SLAs, compliance standards, delivery metrics, and process improvements

· Collaboration: Working with teams across the organization to forecast and schedule operations activities

Your previous experience counts! And although additional skills are not required, they could qualify you for additional roles or expanded responsibility within the Customer Experience team.

· In-bound and out-bound customer engagement

· Proven leadership, team management, mentoring and coaching roles

· Live chat, social media or email communication

· Editing, blogging or any form of online or written communication

· In-depth knowledge of social media platforms and their communities

· Training and development

Experience

· Experience: 2-4 years in customer engagement, sales, marketing, or similar.

· Leadership: 2 years team leadership

· Education: Graduation or Post Graduation

Our world-class culture is something we’re proud of. We’re committed to creating a thriving and inclusive workplace with great benefits including:

• ICICI Lombard Health Care medical plan
• Dental and vision
• Claims process
• Help with your medical plan
• Group personal accident insurance
• Group term life insurance
• Group critical illness insurance
• Business travel insurance
• Gratuity scheme
• Employee Stock Purchase Plan
• National pension scheme
• Time off and leaves
• Disability leave
• Employee Assistance Programme
• Manage stress
• Adoption assistance
• Childcare@PayPal
• Eldercare@PayPal
• PayPal Gives
• Healthy eating at PayPal
• Performance-based awards
• Educational Assistance Programme
• Telecommuting and flexi-work arrangements
• Family support
• Support for new parents
• Developmental assistance

Subsidiary:

PayPal

Travel Percent:

0

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.