Supervisor - FIS Support and Administration

Title

Supervisor - FIS Support and Administration

Job Tittle:

Supervisor: Operations

Key Responsibilities:

• Supervises and coordinates activities of clerical workers by determining work procedures, preparing work schedules and expediting workflow.
• Issues written and oral instructions.
• Responsible for assigning duties and examining work for exactness, neatness and conformance to policies and procedures.
• Standardises procedures to improve efficiency of subordinates.
• Prepares composite reports from individual reports of subordinates.
• Ensure the team consistently operates within strict Service Level Agreements (SLAs).
• Drive client retention and satisfaction through proactive engagement and exceptional service.
• Address and support unique client requests with tailored solutions.
• Collaborate to fulfill requirements from major client brands, maintaining high standards of quality and reliability.
• Foster team motivation and cultivate a positive, high-performance culture.

Essentials:

• Effective communication skills
• Strong leadership ability
• Decision making
• Take control and ownership
• Customer Service and strong Business acumen
• Effective communication skills

Qualifications & experience:

Garde 12 / NQF level 4

3-4 years of experience

Education

Languages