Supervisor - Front of House

Kitopi is the region's leading creator and partner for magical food experiences. With a purpose to satisfy the world’s appetite to create joy, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the industry by helping brands grow and scale in both the delivery and dine-in spaces. 

Launched in Dubai, UAE, in January 2018, Kitopi has grown to become one of the greatest success stories in the food tech space. In July 2021, Kitopi announced its $415 million Series C funding round, led by the world’s largest tech-focused investment fund, the Softbank Group. This investment elevated Kitopi to Unicorn status, making it the fastest Unicorn to emerge from the MENA region. 

Kitopi’s growth has been fueled by its innovative and scalable software solutions. Kitopi’s kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS) - an in-house suite of applications that optimizes cloud kitchen operations in real time. As part of its growth roadmap, technological innovation, data science, artificial intelligence, and robotics will take center stage as Kitopi continues to reinvent the food industry and remain the leading food company in the region. 

With over 6,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar. It also operates its Customer Experience Center in Amman, Jordan, its Engineering Hub in Krakow, Poland, and its Robotics Hub in Odense, Denmark. 

What You'll Do

• Prepare the staff schedule to ensure that the store will be met through appropriate planning and organization of staff.
• Assume Assistant store manager responsibilities during his/her absence.
• Perform opening, mid and closing shift duties.
• Fill all paper works of the store (evaluation of employees, store, scheduling, and product ordering)
• Daily check up on the smooth performance of all store machinery and equipment.
• Ensures the proper practices are being adopted in the store from Food safety, food & equipment sanitation, and personal hygiene in all store internal and external areas.
• Inventory management, cost control and maximization of the store’s sales and profits.
• Observes compliance with the company’s policies and procedures.
• Follows up on pending delivery orders and ensures prompt delivery.
• Supervises the closing and opening of the cashier bank.
• Coaching and training of staff, in order to improve performance and to achieve the department’s objectives and targets.
• Discipline all front-of-house employees through ongoing feedback and the establishment of performance expectations
• Participate in on-going education for team members including creating training programs
• Rotation schedule of new employees and trainees.
• Assigns tasks and responsibilities to subordinates and validate their job descriptions.
• Reports customer needs and handles complaints.
• Provide exceptional guest service, thereby setting the standard for all employees
• Ensures store security from internal and external theft.
• Performs other duties pertinent to this job as assigned

Who We Look For

• Diploma or Degree in Hotel Management
• Minimum 3 years of experience in similar positions in a high-volume, fast-paced restaurant
• Experience of managing a high number of dedicated and energetic individuals
• Fluent in English, Arabic is a plus
• Excellent communications skills
• Computer Knowledge
• Outstanding customer service skills
• System oriented
• Detail Oriented
• Positive and energy level
• Highly cooperative team spirit
• Problem-solving skills
• Ability to work in a high stress, faced-paced environment
• Must possess strong leadership skills, with demonstrated ability to build relationships and manage staff (at all levels)
• High personal integrity, professionalism and maturity