Supervisor III Maintenance

• Communication - Primary point of contact for store district and regional management for escalation and resolution of necessary repairs and emergency response. Keep store management apprised of relevant information to assist them in managing their business. Train store operators in key processes (e.g. refrigeration alarms ServiceChannel etc.). Communicate effectively with service providers to ensure timely and appropriate service and to monitor their performance.
• Maintenance workflow and process efficiency/effectiveness - Use ServiceChannel and other approved systems to efficiently manage maintenance processes so stores get timely and cost-effective services with proper billing and accounting. Responsible for reviewing and approving proposals and invoices for repairs and maintenance. Ensure quality of work by checking/inspecting a representative sample. Collaborate with brand operations and ADUSA Maintenance team to optimize the system and related processes.
• Provide technical oversight and coordination of response across a broad range of disciplines/trades to identify diagnose and recommend solutions for complex problems involving sites buildings and various equipment (excluding some IT and Asset Protection equipment). Work with service providers and/or landlords as needed to solicit review and approve proposals and to implement solutions. Provide project management for repair or replacement activities as needed to keep stores operating properly; this may require day-to-day management for more complex projects.
• Emergency support - Provide emergency support and/or escalation of issues requiring immediate response (e.g. storm response) to provide 24/7/365 support.
• Maintain compliance with applicable laws regulations and company policies/initiatives pertaining to maintenance and energy/sustainability including refrigerant management.
• Accounting and financial - Understand operating and capital budgets/forecasts for selected accounts/locations and work with the ADUSA team and brand operations to manage expenses while assuring proper accounting processes on approved systems. Track operating and capital expenses each period and react appropriately to ensure alignment with budgets/forecasts.
• Facility conditions - Perform periodic condition assessments to support remodel projects and identify needed repairs/replacements. Develop and prioritize projects consistent with capital budgets so important assets get replaced when needed and deferred maintenance can be kept at a manageable level.
• Learning and maintaining proficiency - Continue to learn and develop proficiency with ServiceChannel and strive for innovative expertise in maintaining supermarket facilities so ADUSA can help the brands be more successful in the future.
• Collaborate with Sourcing and others for recruiting and training new contractors to increase resources and technical expertise for servicing the brands.
• Over 50% travel required including occasional overnight travel.
• Support remodels and other capital projects with on-site walks and handoffs to ensure coordination of responsibilities and schedules including warranty issues and punchlist.
• Additional job duties may be assigned as needed to meet the needs of the business and support our Values.

• Associate Degree or equivalent experience
• Valid driver's license
• Strong communication skills both written and verbal
• Superior organizational skills
• Team-oriented
• Proficiency with smartphone and laptop technology and use of email Excel Word web applications etc.
• Three years of experience with facilities management supermarket operations or supermarket construction
• General knowledge of accounting practices
• Strong leadership ability (ability to also lead and influence without having formal authority)
• Proficiency with maintenance management systems; ServiceChannel experience preferred
• Experienced knowledge of supermarket operations and accounting
• Knowledge of construction practices

What We Do

Ahold Delhaize USA a division of global food retailer Ahold Delhaize is part of the U.S. family of brands which includes five leading omnichannel grocery brands – Food Lion Giant Food The GIANT Company Hannaford and Stop & Shop. Our associates support the brands with a wide range of services including Finance Legal Sustainability Commercial Digital and E-commerce Technology and more. Our team includes some of the best and brightest talent from a variety of backgrounds ranging from decades-long careers in retail to fresh perspectives from outside our industry. With a purpose-driven culture grounded in our values of courage care integrity teamwork and humor we are committed to fostering a culture of belonging where everyone is valued. Our team shares a common motivation to drive change take ownership and enable the brands we support to nourish their customers and communities. We thrive on supporting great local grocery brands and their strategies. As part of the largest grocery retail group on the East Coast we understand our vital role in enabling healthier people and a healthier planet and have an ongoing commitment to driving sustainable change that leads to a thriving food system nourishes local communities and creates a better world.

Why Work With Us

We love fresh perspectives not just fresh produce. We believe that an inclusive workplace fosters creativity accelerates innovation and helps us create an even better product. At Ahold Delhaize USA you’ll find coworkers who are caring and committed and who focus on dreaming big and getting things done.

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