Supervisor - Implementation

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Holman is currently accepting applications for the role of Supervisor - Implementation.

Principal Purpose of Position: 

• Guide and develop team with respect to communication, project management, customer service excellence, and analysis skill.
• Serve as a representative of the Implementation team during client/prospect visits.
• Supervises, trains, and mentors staff to provide employee development, manage workload, monitor attendance, and conduct performance reviews.
• Facilitates assignment of contract notifications and amendments to Project Leaders, Project Administrator (US only), and Contract Master Administrators (CAN only).
• Monitors execution of all startup activity and review exception reporting while identifying and implementing best practices when applicable.
• Recommends process improvements to increase efficiency throughout implementation.
• Maintains efficient and effective platform for tracking current implementations.
• Provides implementation support to other departments, sales offices, and clients to address concerns or requests.
• Responsible for effective and timely resolution of escalated customer issues during the onboarding process.
• Perform all other duties and special projects as assigned.

Education and/or Training:

• Bachelor’s Degree or post-secondary diploma in Business or related fields preferred
• Equivalent and relevant work experience

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Relevant Work Experience:

• Project management experience
• Proven ability to lead a team
• Automotive Industry experience
• Holman experience is an asset - Must have a thorough understanding of all Holman products, services and systems.
• Working knowledge of Holman departments, processes, and programs
• Advanced understanding of MS Office applications.

• Advanced customer service skills, organization skills, and ability to multi-task effectively.
• Understanding of internal Holman systems, including GDT, EVOS, Insights, and FleetTrak.
• Logical thinker with the ability to navigate thorough processes and actions.
• Works independently with high level of attention to detail.
• Relevant experience with a proven track record of strong team leadership

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Click here for Washington State benefit information.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Click here for Washington State benefit information.

Pay:

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $81,210.00 - $117,760.00 USD annually for full time employees. The annual compensation range is comprised of base pay earnings.

Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

If you are a person with a disability needing assistance with the application process, please contact [email protected]

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.