Supervisor, Implementations

Job Description:

The Supervisor, Implementations will lead and supervise the day-to-day functions of Implementation team. The supervisor will ensure the team is producing consistent customer outcomes, assist in sales efforts and while continuously improving the white glove service MIPS service for our customers.

• Oversee the day-to-day functions and personnel of Implementation team.
• Manage master client list and counts.
• Develop team goals and client curriculum.
• Perform preliminary review, division & scheduling for CMS Proposed and Final Rules analysis.
• Lead, organize, and participate in meetings designed to coordinate Implementation programs efforts of the company.
• Facilitate communications with internal teams and leadership.
• Work closely vendors/3rd parties, including NextGen’s regulatory team, NextGen’s HQM technical team, registry partners.
• Manage client escalations.
• Attend conferences and client facing events.
• Create new and innovative approaches designed to increase practice satisfaction.
• Maintain in-depth knowledge of products, solutions, and company offerings.
• Conduct weekly 1:1s with the team and coaching sessions at 90 days, then every 6 months.
• Travel up to 20% for conferences and user group meetings.
• Perform other duties that support the overall objective of the position.

Education Required:

• Bachelor's degree.
• Or, any combination of education and experience which would provide the required qualifications for the position.

Experience Required:

• 4+ years of experience with increasing levels of responsibility in IT, implementation, customer service or related field.
• 2+ years of experience with federal health policy with at least 1+ years of experience with MIPS.

Knowledge, Skills & Abilities:

• Knowledge of: Variety of the field's concepts, practices, and procedures in the implementation of technical systems, software, or solutions. 
• Skill in: Interpersonal and customer service skills. Technical acumen, project management, influencing skills. Excellent organizational skills and attention to detail. Excellent communication skills, necessary to communicate effectively with clients over telephone and to accurately document client correspondence. Strong problem-solving skills. Can learn quickly and build their own toolbox of solutions and skills to provide value to our clients. 
• Ability to: Be self-sufficient, balance multiple customers, projects and meet deadlines. Ability to work efficiently and effectively with cross functional teams. Ability to manage stressful situations, maintain a positive attitude in the face of challenges. Ability to manage customer expectations. 

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.

NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.