Supervisor, Merchant Underwriting

About the Role:

We are seeking a Supervisor, Merchant Underwriting  to help us scale our fastest growing vertical, Home Improvement financing. This is a smaller yet rapidly growing team that will be spread over two locations - Phoenix and Atlanta. This is an in-office position, location on-site in Phoenix, AZ.

What You'll Do:

• Lead, develop and coach a group of 10-13 Home Improvement Specialists/Underwriters
• Advocate for your team and champion their career development - inspire their greatness to help them achieve their goals
• Be a reliable resource for those who join your team by showing them compassion and providing perspective and guidance on business decisions
• Your success is dependent on the success of your team. Be a leader that motivates them to do their best through positive reinforcement, effective coaching, meaningful feedback, and a personal vested interest in their successes
• Ensure the department exceeds goals through effective leadership and team engagement
• Find ways to optimize the department to work more efficiently and better anticipate our customers' needs
• Communicate any challenges or roadblocks that could impact team success with a focus on continuous improvement
• Be able to wear multiple hats and assist with other areas of the business when needed
• Work closely and develop productive relationships with our business partners across the greater Home Improvement and Operations groups

What We Look For:

• 3-5+ years experience in commercial underwriting
• BA/BS degree preferred
• Specific experience in residential contractor, merchant, building underwriting preferred
• Experience as a team leader
• Oversee the team’s adherence to merchant underwriting policies and protocols for new business
• Thought partnership of the continuing development of existing policies and protocols
• Willingness to share ideas on the efficiency and effectiveness of the current underwriting processing flow 
• Proactively find ways to support team members at all levels and verticals by being the subject matter expert
• Ability to elevate an existing high performing work team and clearly defining and communicating  those success measurements
• Operations (call center, loan processing, financial, tech, startup, etc.) experience in a financial services setting is preferred

Nice to Have:

• Proficient with G Suite, knowledge of Genesys & Confluence a plus

What We Offer You: 

• Great open office space
• Paid time off (PTO)
• 401K matching
• Comprehensive benefits package: Medical, dental, vision, life insurance & disability
• Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation
• Paid parking or platinum pass
• New Hire Training Program
• Wellness Incentive Program
• Kitchen fully stocked with snacks and beverages

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