Supervisor - Onsite Technical Support

Company:MMC Corporate

Description:

MMC is seeking candidates for the following position based ideally in the New York office.

Supervisor - Onsite Technical Support

What can you expect:

• This position manages department or small unit that includes multiple teams led by Mangers and/or Supervisors in Information Technology.
• This role also coordinates and manages Technology Support for office environment across multiple operating companies, at multiple sites within a geographic market.
• Provides guidance for technical solutions that addresses business and office requirements.
• Ensures support is provided to end users in accordance with agreed SLAs Manages staffs performance and the quality of services provided.

What is in it for you?

• A company with a strong Brand and strong results to match
• Culture of internal mobility, collaboration and valued partnership from the business.
• Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations.
• Competitive pay (salary and bonus potential), Full benefits package – starting day one (medical, dental, vision, STD/LTD, life insurance, RSP (Retirement Savings Plan or TFSA (tax free savings account.)
• Tuition Reimbursement plan and participation in our Employee Stock Purchase Plan
• Entitled to vacation, floating holidays, time off to give back to your community, sick days, and national holidays (with early dismissal).

We will count on you

• Ensures the installation, training, maintenance, troubleshooting and repair of all OpCo desktop hardware and software technology is completed by the team according to SLAs.
• Provides assistance in the setup and operation of audio-visual hardware; as required, by end user.
• Determines appropriate hardware and software; based on corporate policy and end user requirements.
• Responds to incidents within SLA or within a timely manner with appropriate level of urgency and follows up with customers on all issues.
• Escalates incidents, and questions to appropriate support groups.
• Provides assistance disconnecting, moving and reconnecting desktop technology hardware, for single user, multi-user and office moves.
• Provides assistance with the administration and, maintenance of Technology Infrastructure components.
• Provides assistance with installation, maintenance, troubleshooting and the repair of office Telephony Systems.
• Manages Field Support operations through internal staff and external vendor support groups, within assigned office(s).
• Manages support for all Office Infrastructure technologies across all tiers, within agreed timeframes or SLAs.
• Ensures Infrastructure Systems are maintained in accordance with service owner guidelines, and are in compliance with Business Continuity agreements.
• Ensures staff follows operational guidelines, principles, and processes; as described by Senior Management.
• Conducts periodic reviews to ensure compliance with; regulatory guidelines, IT and Operating Company policies, best practices within IT and IT industry standards.
• Follows up on quarterly meetings and shares results with MTM/RTM.

What you need to have:

• Bachelor’s Degree in a technology related discipline.
• Minimum 5 years of related work experience, in a technical 2nd or 3rd level support role.
• Prior team management experience preferred.
• A+ certification preferred.
• Microsoft or other certifications desired (i.e. MSCDT, MCP, MCSE).
• Very strong knowledge of company desktop operating systems and software.
• Knowledge of application packaging processes.
• Knowledge of scripting for Microsoft based systems, including active directory and MS Desktop products.
• Knowledge of standard computer hardware.

What makes you stand out:

• Superior analytical and problem solving skills.
• Ability to work within a team environment.
• Ability to independently plan, organize and prioritize one’s own and team activities.
• Ability to express ideas clearly in both written and oral communications.
• Ability to coach and develop subordinates to encourage high performance.

Marsh McLennan (NYSE: MMC) is the world’s leading professional services firm in the areas of risk, strategy and people. The Company’s 85,000 colleagues advise clients in 130 countries. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well being for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit marshmclennan.com, or follow us on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [email protected].

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.