Supervisor Position Call Center

Introduction
At IBM work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so lets talk.

Your Role and Responsibilities
Lead and motivate a team of customer support representatives.
Ensure all customer inquiries are resolved efficiently and effectively
Cultivate a positive and productive team environment
Maintain high quality customer service standards through coaching and performance evaluations
Analyze call metrics and identify areas of improvement
Develop and implement strategies to streamline processes and enhance customer experience
Manages work schedules and evening and weekend operations
Participates on new system implementations

Required Technical and Professional Expertise

Preferred Technical and Professional Expertise