Supervisor, Property Claims

Role: Supervisor, Property Claims

Location: Austin, TX 

Reports To: Director, Property Claims

Work Environment: Hybrid (2-3 Days/week in the office)

About Hippo: 

Our mission is to deliver intuitive and proactive protection for homeowners, combining the power of technology with a human touch. 

Hippo built the world’s first home protection platform. We believe that insurance should protect your home and the things you treasure with policies designed for modern lives and proactive protection that helps you care for your home. Our aim is to help you avoid issues before they become costly problems because the best claims experience is the one you don’t have. Simply put, Hippo exists to protect the joy of homeownership. 

About This Role: 

We are seeking an experienced Property Claims Supervisor to join our team. You will be responsible for leading a team of claims adjusters, providing guidance, training, and support to ensure exceptional customer service and timely resolution of claims.

What You'll Do: 

• Supervise Claims Team: Lead and manage a team of property claims adjusters, including hiring, training, coaching, and performance management. 
• Claims Processing: Oversee the processing of property claims from initiation to closure, ensuring accuracy, adherence to company policies, and regulatory compliance. 

• Customer Service: Ensure high levels of customer satisfaction by resolving escalated customer issues and complaints promptly and professionally. 

• Quality Assurance: Implement quality control measures to review and audit claims for accuracy and compliance with internal standards and regulatory requirements. 

• Reporting and Analytics: Prepare and analyze claims data and performance metrics to identify trends, areas for improvement, and opportunities for efficiency gains. 

• Collaboration: Work closely with other departments such as underwriting, legal, and finance to resolve complex claims and improve overall claims handling processes. 

• Training and Development: Develop and conduct training programs for claims staff to enhance their skills and knowledge of industry trends, best practices, and company procedures. 

Must Haves: 

• Bachelor’s degree in Business Administration, Insurance, Finance, or related field (preferred).
• Minimum of 5 years of experience in property claims management, with at least 2 years in a supervisory or managerial role.
• Possess relevant insurance certifications/licenses (e.g., CPCU, AIC, ARM) or willingness to obtain them.
• Excellent leadership, team management and communication skills
• Solid understanding of insurance policies and claims processes
• analytical mindset with the ability to interpret data and trends
• Proficiency in claims automation and experience implementing new technologies
• Proficiency in claims management software and Microsoft Office Suite

Nice to Have:

• Experience with change management and process improvement
• Snapsheet expertise 
• Proven ability to analyze complex issues, make decisions, and implement solutions effectively
• Thorough understanding of insurance regulations and compliance requirements 

Benefits and Perks:

Hippo treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide all of our Hippos with:

• Healthy Hippos Benefits – Multiple medical plans to choose from and 100% employer covered dental & vision plans for our team members and their families. We also offer a 401(k) retirement plan, short & long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP)
• Equity - This position is eligible for equity compensation 
• Training and Career Growth – Training and internal career growth opportunities
• Flexible Time Off - You know when and how you should recharge
• Little Hippos Program - We offer 12 weeks of parental leave for primary and secondary caregivers

Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion.

Hippo’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo’s People Team to make the need for an accommodation known