Supervisor, Provider Training and Development

Company Overview:

Cohere Health is illuminating healthcare for patients, their doctors, and all those who are important in a patient’s healthcare experience, both in and out of the doctors office.  Founded in August, 2019, we are obsessed with eliminating wasteful friction patients and doctors experience in areas that have nothing to do with health and treatment, particularly for diagnoses that require expensive procedures or medications.  To that end, we build software that is expressly designed to ensure the appropriate plan of care is understood and expeditiously approved, so that patients and doctors can focus on health, rather than payment or administrative hassles.

Opportunity Overview:

Cohere’s Provider training team is responsible for ensuring that provider organizations are supported throughout their lifecycle of using the platform. The Supervisor, Provider Training and Development position is a crucial role in our organization. 

As a Supervisor, Provider Training and Development, you will work closely with many teams at Cohere to deeply understand our mission and the providers engaging with Cohere’s products and services. You will need to understand the perspective of provider organizations and the challenges that they face.  You will use this knowledge to create training programs and the materials that resonate with providers, leveraging both your creative skills and communication skills. 

The Supervisor, Provider Training and Development will be highly organized in order to plan training sessions and activities at national scale--successfully engaging thousands of provider organizations to drive adoption of Cohere’s digital platform. 

Last but not least: People who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

What you will do:

• Coordinates and supervises the daily activities of Training team members
• Administers and exercises policies and procedures
• Ensures employees operate within guidelines
• Frequently interacts with direct reports, customers, and peer groups at various management level
• Assist in development of engaging training materials
• Update supporting materials: tip sheets, FAQs, guides, and other instructional materials as needed
• Continuously review existing training materials to determine accuracy, effectiveness and relevance. 
• Gain a deep understanding of Cohere’s product, operations, and our provider partners
• Assist with implementation needs for expansion or new client work
• Deliver high-quality, professional webinars remotely
• Incorporate user feedback to constantly iterate and improve

Your background & requirements:

• Leadership and Supervisory Experience in Training
• Able to deliver training to large groups, both in person and virtually
• Skilled in understanding others’ perspectives and challenges
• Able to translate information into multiple messages and formats and create training materials for business users
• Excellent interpersonal skills, oral and written communication skills
• Intellectually curious with a strong desire to understand and constantly improve your work and business processes
• Able to work cross functionally across remote teams
• Flexible and agile in ambiguous situations; open to changes in role and scope as the business grows
• Minimum 2-3 years experience in a customer service and/or client-facing role
• 2+ years experience designing and delivering training to adult learners
• Healthcare domain experience. Direct experience working with patients and/or providers is a plus
• Bachelor’s degree in related field
• Must have strong verbal and written communication skills

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement: 

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.

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