Supervisor, RMA & Refurbishments

Our mission is to protect life.
We’re out to make the world a safer place by solving big problems and taking on the public safety challenges of our time. From our company's inception building the TASER device to a full suite of hardware and software solutions, we are focused on providing police agencies with state-of-the-art devices and services they need to successfully serve and protect us. In the next few years, we're going to eliminate the burden of paperwork in policing, so officers can increase the time they spend building relationships and serving in their communities. We’ll put video at the heart of police records so our justice system can get to the truth faster. And we won't stop innovating until the bullet is rendered obsolete.
It’s a big mission, but it’s one we’ll pursue relentlessly every single day.
Your Impact

The Manager RMA and Refurbishment will lead a team of technicians and customer service to provide world-class triage, repair and replacement services. The selected candidate will manage local resources and operating expenses and will work with local and remote teams to address process and technical issues and continuously improve this area of RMA and Refurbishment service to our customers.
Your Day-to-Day

• Provide excellent customer experience through quick turnaround time of RMA processing
• Plan and coordinate daily activities for the RMA and Refurbishment teams
• Ensure the proper triage, root cause where appropriate, and data collection of returned product
• Develop short and long term goals and objectives for the group
• Track performance metrics and analyze the data to make necessary adjustments to meet team and company goals
• Drive initiatives to improve efficiencies and service quality
• Manage the team’s performance and personnel development
• Instill a positive, cohesive and collaborative work environment
• Identify and plan for headcount and equipment requirements
• Collaborate with international team members to improve and ensure consistency of global processes
• Work with local Quality, Manufacturing, Product and Engineering teams with new products added to the product service offering

• A relevant bachelor’s degree in Operations, Engineering, or related field preferred
• 5+ years of experience managing a similar RMA / repair center operation
• Strong understanding of the core processes and steps of a repair, RMA and refurbishment type of operation
• Proven leadership skills and budgeting experience
• Advanced computer skills (Microsoft Excel/Word/Outlook, and basic knowledge of MRP/ERP systems
• A team player with a “can do” attitude capable of working with minimal direction
• Strong planning, organizational, prioritizing, and multi-tasking skills
• Excellent verbal and written communication skills

• Previous experience using MS Dynamics 365 preferred
• PowerBI and Tableau experience a plus

• Competitive salary and 401K with employer match
• Discretionary paid time off
• Robust parental leave policy
• An award-winning office/working environment
• Ride along with police officers to see them use our technology and get inspired
• And more...

The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 50,000 in the lowest geographic market and USD 90,000 in the highest geographic market. The on target earnings range for this role is between USD 60,000 in the lowest geographic market and USD 100,000 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits (http://www.axon.com/careers/benefits).