Supplier Relationship Specialist

With over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.”  

Join RAC Insurance as a Supplier Relationship Specialist and play a pivotal role in optimising our supply chain to deliver exceptional service to our members. 

As a Supplier Relationship Specialist, you’ll work closely with key service providers to enhance quality, efficiency, and cost-effectiveness within our Claims business. You will support contract management, analyse supplier performance, and foster strong partnerships that align with RAC’s commitment to delivering outstanding member experiences. 

Key Responsibilities 

• Contract Management & Governance: Ensure compliance with the Claims Supply Chain Contract Management Handbook. 

• Data Analysis & Reporting: Evaluate supplier performance and recommend improvements. 

• Operational Excellence: Support the claims team by ensuring access to top-tier service providers. 

• Continuous Improvement: Drive initiatives to enhance Net Promoter Scores (NPS) and customer satisfaction. 

• Supplier Collaboration: Conduct regular meetings to review performance and resolve any issues. 

• Quality & Compliance: Audit supplier performance to meet Service Level Agreements (SLAs) and quality standards. 

• Dispute Resolution: Address claims settlement disputes and member complaints effectively. 

What we are looking for: 

• Strong knowledge of procurement, contract management, and commercial law. 

• Demonstrated ability to analyse data and make sound commercial decisions. 

• Excellent communication, negotiation, and relationship-building skills. 

• Proactive problem solver with the ability to manage multiple stakeholders and priorities. 

• Tertiary qualifications in a related field or equivalent business experience (desirable). 

• Progress towards ANZIIF-endorsed qualifications in loss adjusting or insurance (desirable). 

What can we offer you? 

• A workplace culture where our people feel valued, respected and empowered 

• Work in flexible ways that meet work/life commitments and support wellbeing 

• Be part of a purpose led organisation that gives back to the WA community 

• An environment that values ongoing career development  

• Free Roadside Assistance and discounts on RAC products and services including Holiday Parks and Resorts, Security, Finance, Auto Services and Insurance 

• Opportunities for community engagement and corporate volunteering  

Apply online – send us your CV showcasing what you can bring to the team. 

Applications Close Monday 2nd December 2024.

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