Supply Chain Analyst - Order Management

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

Job Description

 Major Job Duties and Key Responsibilities

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operating system
• Use workflows on daily basis to manage shipments
• Monitor shipment reports to ensure total customer satisfaction (daily reporting used for each desk i.e., PEA report from OMB, booking report from OMB, Missing docs report, OM Monitor)
• Ensure timely movement of containers to mitigate all accessorial costs
• Understand department process flow, constantly looking for areas of improved efficiency.
• Ensure all customers standard operating procedures are followed as per the Customer SOP
• Timely responses to emails in both personal and group mailboxes
• Manage intercompany invoice payments
• Interact with our customers, arranging their international shipments, meeting customer service standards
• Contribute to maintain strong relationships with vendors
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS), Audit requirements, external government regulations or customer’s policies / requirements
• Understand department process flow, constantly looking for areas of improved efficiency
• Ensure all customers standard operating procedures are followed and updated in the Customer SOP
• Meet KPI standards, per company procedure
• Oversees communications, timely responses to emails and requests (internal and external) Escalation of problems to Management when necessary
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. 

Culture

· Actively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Qualifications

• Bachelor’s degree or equivalent related experience and/or training
• Clear understanding of the movement of containers in large volumes to and from ports, inland depots, and customer distribution centers along with material flows domestically to final consumption points.
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Pro-active, strong organizational skills.
• Good computer skills (Excel, Word, PowerPoint).
• Fluent in English.

Additional Information

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program

Reporting Structure: Order Management Manager

All your information will be kept confidential according to EEO guidelines.