Supply Chain Specialist

Standvast Fulfillment is seeking doers, problem-solvers and innovators to help us build a better supply chain. We are looking for individuals who want to help create something new and embrace an opportunity to make a difference while learning from a seasoned team who has driven some of the most significant innovations in eCommerce supply chain, logistics, and technology development in a variety of industries.  

Standvast is looking for a Part Time/20 hour work week Supply Chain Specialist to join our energetic and high-impacting team

Job Duties: 

• Respond to all inquiries and coordinate resolution within the committed service level agreement.
• Maintain a high level of customer service and professionalism to a wide range of internal and external customers.
• Respond to inquiries by gaining clarifying information, determining the customer’s need and providing updates until the initiative is resolved.
• Keep detailed record of support ticket metrics.
• Maintain communication with manager, keeping them informed of significant issues and/or call escalations.
• Escalate inquiries as needed.
• Identify underlying trends and root causes behind customer questions.
• Write queries to pull data from the data warehouse, as needed, to support problem-solving.
• Publish reports on customer issues and resolutions.

Qualifications: 

• High School Diploma or GED required, some College preferred (but not required).
• Ability to communicate effectively (verbally & written) with the partners, management, vendor partners and employees.
• Ability to respond tactfully and escalate as needed.
• Strong critical thinking and problem solving skills.
• Ability to make quick and accurate decisions under pressure.
• Ability to work independently with limited supervision.
• Proficiency with Excel and pivot tables.
• Ability to sit for extended periods at a time.

Benefits:

N/A

Standvast Values

• Care for Customer First – Our solutions start with and focus on our clients and their customers.
• Stay Humble and Work Hard – Our mission is to enable our clients' and teams’ success – we must work tirelessly together to deliver our vision.
• Expect More – Trust, integrity, transparency, and great people - Setting the bar on the diverse quality of our team and services we provide to ensure we achieve something uniquely excellent.
• Relentlessly Improve, Don’t Settle – Simplify and invent solutions in a culture of constant learning to fearlessly drive informed action that will make a difference.
• Be Accountable – Demonstrate mutual respect, share responsibility, and commit to success across our team, customers, and partners.
• Do good, Serve others – Our organization seeks to create greater good for those we serve.