Supply Chain Specialist - Customer Service (Hybrid)

Pay Range: $69,800.00 - $118,700.00 Annually

Primary Location: USA-MI-Ann Arbor-KLA

KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits identified below. Interns are eligible for some of the benefits identified below. Our pay ranges are determined by role, level, and location. The range displayed above reflects the minimum and maximum pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including location, job-related skills, experience, and relevant education level or training. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

This position you are the single point of contact liaison for our spare parts between regional counterparts and HQ. Driving the communication and messaging between customer regions and internal planning to ensure established targets and service commitments are incorporated.

• Hybrid Role
• Excellent Benefits and Work Culture

Responsibilities

• Translate regional/customer requests into a problem statement for review with HQ team
• Coordinate closely with field marketing on customer developments and field team engagement messaging
• Coordinate KPI performance; Fill Rate Performance v. Fill Rate Targets, Planned vs. Actual Inventory, etc
• Responsible for service level reporting to HQ and Field teams
• Drive Spares Delivery Performance improvement actions with accountable cross functional teams
• Perform miss analysis and drive corrective actions in collaboration with multiple functions (e.g., sales, marketing, customer service, demand planning, etc.)
• Ability to recognize process gaps and drive improvements holistically
• Conduct ramp readiness reviews for spares support within assigned region. Ensuring spare plan coverage sufficient to meet entitlement requirements during customer ramp
• Support SSO leadership team through preparation of presentations, analyses, simulations to anticipate risks and enable decision making

Requirements:

• Bachelor's degree plus 3+ years of related experience. BS or BA, preferably in a relevant field such as Business, Supply Chain Management, Logistics, Data Analytics
• High proficiency in MS Excel; MS Access [ Data Base, SQL a plus]
• Critical thinking and strong analytical skills: ability to collect, prioritize, and analyze data to support demand and supply optimization
• Attention to detail and a passion for data accuracy
• Understanding of root cause analysis (e.g., 5 why's)
• Ability to work well on cross-functional teams
• Handle ambiguity, identify gaps, and implement innovative solutions to increase operational efficiency. Use professional concepts and company objectives to resolve sophisticated issues in creative and effective ways
• Persistence and adaptability to fast paced and highly driven industry.
• Enjoy an exciting and fast paced environment!

Minimum Qualifications

Bachelor's degree with +5 years' work experience, OR Master's degree with +3 years' work experience

The company offers a total rewards package that is competitive and comprehensive including but not limited to the following: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request accommodation.