Supply Chain Technology Associate

The Farmer’s Dog is the fastest growing pet health service company in the US, and was born from a mission to change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care – a fresh proposition in an industry riddled with manipulative and misleading marketing. We’re starting by radically improving the $100 billion pet food market, replacing bulk bags of highly-processed pellets with a personalized subscription service that sends healthy, freshly-made dog food, balanced by top veterinary nutritionists,directly to customers’ doors. Our ultimate goal is to create innovative,honest, and delightful experiences across all aspects of pet care, and we believe our direct-to-consumer business model, holistic approach to growth, and dynamic and forward-thinking culture uniquely position us to shepherd this backwards industry into the future.

To date, The Farmer’s Dog has delivered hundreds of millions of meals nationwide and raised over $150M in funding to help us build a company as healthy as the dogs who are eating those meals. Join us as we continue to develop ways of bringing peace of mind to our customers, health to their companions, and much-needed change to the way people feed and care for their pets.

#LongLiveDogs

The Farmer’s Dog is looking for an Associate, Supply Chain Technology to join our Operations team. The Supply Chain Technology team at TFD supports Fulfillment, Procurement, Manufacturing, and Final-Mile Logistics in ensuring our business counterparts have the appropriate technology to perform their functions with efficiency and limitless scale.

The Associate, Supply Chain Technology will serve as the first line of defense and be the expert on our systems network-wide. This is a great opportunity for a highly motivated, technical individual to synthesize business needs into key initiatives that drive impactful outcomes. This role is ideal for someone who is looking to tackle problems head-on and work with other stakeholders to develop scalable solutions to support their end-user community in a fast-paced growth organization.

• Act as a super user and level one support for the warehouse end-user community in supporting any technical or functional issues.
• Be responsible for the management of our Content Management System, supporting cross-functional deployments of new asset (labels, packing slips, feeding guides) customization at the fulfillment level.
• Facilitate end-user training where needed and assist in System Standard Operating Procedure (SOP) documentation, with the support of both internal corporate team members and warehouse-level management.
• Act as level one support for errored EDI/API transactions
• Manage reconciliation reports across Purchase Order, Receipt, ASN, Order and Fulfillment transactions.
• Help maintain the deployment, support, and service coordination for associated hardware devices like RF scanners, tablets, and workstations at our 3PL partners
• Lead quarterly project intake processes and support roadmap development
• Maintain KPI’s as advised by Supply Chain Leadership for systems in our domain

• You have 1+ years of proven track record supporting technology within a Direct-to-Consumer fulfillment environment, including WMS interaction and EDI/API transactions.
• You have 1+ years using analytical tools such as Looker or Tableau
• You have 1+ years utilizing an ERP in a CPG environment (NetSuite preferred)
• Familiar with SQL and/or modeling in Excel
• Able to multitask and prioritize work in a fast-paced environment while maintaining close attention to detail.
• An excellent oral and written communicator and have a teammate mentality, along with the ability to prioritize a growing web of technologies and execution needs.
• Someone with both a strong operational process and technical capability.
• A roll up your sleeves type who is comfortable working with individuals at all levels of an organization!

We support our team members with the flexibility to thrive, professionally and personally. All hybrid team members are asked to be in the office for 2 Gathering Days a week to continue to build a collaborative, lively, and invested environment - a unique in-person culture we are proud of. Gathering Days are Tuesday, Wednesday, and Thursday, however the office will be open and available for all Monday through Friday.

NYC and Florida: Employees are required to be vaccinated against COVID-19 (in accordance with the CDC definition of vaccination) and provide proof thereof in order to work on-site at the New York City and/or Florida offices, unless the employee has an approved exemption (per state/local law) in place prior to the employee's start date.

Nashville: TFD requests that employees provide proof of vaccination on a voluntary basis prior to working on-site at the Nashville office, in line with local legislation.

The above RTO guidelines and vaccination policy is based on current local COVID-19 guidelines and is subject to change. We strongly encourage employees to take every necessary precaution to prioritize the safety of yourself and of those around you.

• Dog-friendly office in Greenwich Village
• Market-competitive compensation and equity packages
• Comprehensive Healthcare, Dental, and Vision
• 12 week paid parental leave
• Competitive 401k plan with company match
• Flexible PTO and WFH policy
• Discounted fresh food for your pup
• Your pet interrupting video calls (and in-person meetings) is now a feature, not a bug