Support Analyst

Location

Calgary - 4906 Richard Road SW

Business

As part of Brookfield Asset Management — one of the largest alternative asset managers in the world — we harness our resources to bring a fresh approach, unparalleled creativity, relentless innovation, and sound ESG practices to the planning, development, and management of buildings everywhere. From offices, retail spaces, and logistics facilities to multifamily residences, hospitality establishments, and mixed-use structures — we are reimagining real estate from the ground up.

We see tomorrow, today. At Brookfield Properties, we’re a fully integrated developer so we know what it takes to go from concept to concrete, from blueprint to building. From vision, experience, resources, and ethics, every day we take these ingredients to partner with our communities, collaborating with the places where we work, customizing developments to meet the neighborhoods’ specific needs, and identifying the highest and best use for each property to create unique and lasting places that bring people together. Learn more.

If you're ready to be a part of our team, we encourage you to apply

Job Description

Your Team

Reporting to the ITSM Manager, the Support Analyst is responsible for providing systems support to the company offices and sites and for the day-to-day operations of the company's computer systems.

Your Key Deliverables

• Provide IT support for hardware, peripherals, mobile devices and software applications including maintenance, configuration, troubleshooting, upgrades, installation and training. 

• Provide IT support for standard Audio-Visual equipment in conference rooms. 

• Ensure end user problems are responded to quickly and effectively.  

• Work in Service Now queue log all incidents, requests, tasks or question escalating appropriately and maintaining contact with customers until resolution. 

• Provide troubleshooting and support to various offices throughout North America. 

• Onboarding and Offboarding: Facilitate new employee onboarding by setting up accounts, configuring hardware/software, and providing initial IT training. Manage offboarding by deactivating accounts, retrieving company assets, and revoking access rights.

• Assist in the completion of technical and system administration documentation.  

• Aid in the maintenance of software and hardware inventory.  

• Follow the Information Systems Controls and Policies, including change control procedures.  

• Image, set up and deploy of desktop computers and peripherals.  

• Support IT administrative duties including procurement and asset tracking.

• Collaborate with other IT team members to improve service delivery and support operations.

• Administer on-site support for sales and construction offices located throughout North America.  

• Provide superior support and solutions for internal clients including office and site staff. 

• Clearly explain technical concepts and procedures to non-technical staff, ensuring they understand and can effectively use the technology and systems provided.

• Act as a member of the on-call team rotation.

• Assist with project work for implementation of new systems or upgrading of existing systems. 

• Assist with system testing prior to launch. 

• Assist with documentation as needed.  Support project deployment as needed.

Must Haves

• Minimum of 3 years of technical experience. 

• University degree or diploma in Information Technology or a related discipline.

• A valid driver's license.

• Intermediate to advanced understanding of installation and support of desktop computers, telephony devices, printers, routers and switches. 

• Familiarity with industry related software

• Solid communication, interpersonal and organizational skills.

• Good customer service with an appreciation of and the ability to display empathy.

• Ability to problem-solve, communicate effectively and follow an incident through to a resolution.

Nice to Haves

• Knowledge of ServiceNow.

• Intermediate to advanced knowledge of Microsoft desktop operating systems and application suites. 

Your Opportunity

We are proud to offer our employees what they value most:

• Competitive compensation

• Excellent extended medical, dental and vision benefits beginning day 1

• RRSP program, contributions begins day 1

• Career development programs

• Paid Volunteer Hours

• Paid parental leave

• Family planning assistance including IVF, surrogacy and adoptions options

• Wellness and mental health resources

• Pet insurance offering

• A culture based on our values of Passion, Integrity and Community

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We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.