Support Analyst

Wintrust is a financial holding company with approximately $50 billion assets under management and traded on the NASDAQ:WTFC. Built on the "HAVE IT ALL" model, Wintrust offers sophisticated technology and resources of a large bank while focusing on providing service-based community banking to each and every customer. Wintrust operates fifteen community bank subsidiaries with over 170 banking locations in the greater Chicago and southern Wisconsin market areas. Additionally, Wintrust operates various non-bank business units including commercial and life insurance premium financing, short-term accounts receivable financing, out-sourced administrative services, mortgage origination and purchase, wealth management services and qualified intermediary services for tax-deferred exchanges.
Why join us?

• An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 8 years) and Employee Recommended award by the Globe & Mail (past 6 years)
• Competitive pay and discretionary or incentive bonus eligible
• Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few
• Promote from within culture

Why join this team?

• Get a jump start on your IT Career in a state of the art technical environment. We hold ourselves accountable to high standards, share wins, operate ethically, and have fun. Learn and grow at Wintrust - Chicago's Bank

Position Overview
The Support Analyst provides best in class desktop support, remotely, over the phone, onsite or via email. They provide technical guidance to customers in response to service requests, and accurately document technical issues to facilitate diagnostics and prompt solution. They manage tickets in the support queue to ensure customers are kept up-to-date.
What You'll Do

• Provide hardware and software support - including Installation, configuration, and troubleshooting issues on desktop and laptop computer systems, peripheral equipment and mobile devices.
• Respond to the incident and service requests from the ACD (automated call distribution) queue to resolve daily incidents and service requests.
• Adhere to established service level agreements.
• Follow process documentation and checklists to ensure standardization of work. Thoroughly documents work performed in ticketing system.
• Complete project tasks as assigned.

Minimum Requirements

• Associates degree or equivalent work experience
• 0-3 years Desktop Support or related work experience
• Strong communication skills
• Problem solving aptitude
• Basic experience working in an Active Directory environment
• Basic experience with handheld wireless devices.
• Basic understanding of Windows Operating Systems
• Comfortable working with internal escalation resources or contacting third parties for support

#LI-REMOTE
From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To be Chicago's Bank® and Wisconsin's Bank®, we need to reflect that diversity both in all the communities we serve, the people we employ, the organizations we work with, and our banking and lending practices. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran or any other characteristic protected by law.