Support Analyst

Iron Mountain Incorporated (NYSE: IRM) provides information management services that help organizations lower the costs, risks, and inefficiencies of managing their physical and digital data. The company's solutions enable customers to protect and better use their information—regardless of its format, location, or lifecycle stage—so they can optimize their business and ensure proper recovery, compliance, and discovery. Founded in 1951, Iron Mountain manages billions of information assets, including business records, electronic files, medical data, emails, and more for organizations around the world. 

Visit www.ironmountain.com for more information.
 

Job Summary:

Managed File Transfer (MFT) L2 Support Engineer role is positioned to offer IT technical support services on IT systems enabling Managed File Transfer and document delivery services at Iron Mountain across Global Sites. MFT support Engineer engages with Operations staff and Customers, diagnosing, detecting, and fixing MFT Systems technical issues and restoring IT systems to steady state operations.
 

Key Areas of Responsibility:

• Shall offer MFT IT technical support services to Operations across Global Sites. 

• Co-ordinate with internal and external partners during the partner on-boarding process.

• Develop and maintain installation and configuration procedures. 

• Research and recommend innovative, and where possible automated approaches for system administration tasks.

• Maintain operational, configuration, or other procedures.

Skills Required:

• Experience in file transfer protocol – SSH/SFTP, FTPS, HTTPS, AS2 etc.

• Should have a very good understanding of Managed File Transfer Tools.

• Should have experience working with IT systems problem management tools such as (HP Service Manager, Clarify, ServiceNow, Jira etc…) 

• Excellent problem solving, detail oriented and organizational skills

• Ability to execute transactions as per prescribed guidelines and timelines in order to meet the SLA and quality standards. 

• Ability to multi task and be able progress work on multiple tracks in the same day. 

• Strong ability to plan, prioritize work and perform timely follow-ups. 

• Understand the domain and technical components of the job

• Must exhibit a positive approach and the ability to work efficiently as an individual contributor.

• Should have an experience in working with large enterprises where issues resolution requires coordination with multiple IT functional departments.

• Candidate should very good Knowledge of windows and Linux Operating systems. 

• Candidate should have exposure and experience in driving RCA for permanent solutions.

Qualification Required

• Graduate who has 3 to 4 Years of relevant experience in Application Support and on file transfer protocol.

Disclaimer:

 This job description is not an all-inclusive statement of every duty and responsibility and is not necessarily limited to the above written statements. They may be subject to review. All positions within Iron Mountain may include other duties as assigned. 

Iron Mountain is an ‘Equal Opportunity Employer’ and does not discriminate on the basis of race, religion, color, creed, age, national origin, sex, sexual orientation or any physical disability.