Support Analyst

SiteZeus is hiring a Support Analyst to join our growing Support Team! Our ideal candidate is curious, collaborative, and dependable. They enjoy engaging with people, have strong team skills and is an innovative problem-solver with a love of learning. At SiteZeus, our team members are exceptional in the pursuit of their crafts. We value candid coachability and working together to find quick ways to solve hard problems.

SiteZeus is the leading end-to-end solution to driving revenue growth. Our goal is to empower multi-unit and service-based brands with advanced analytics and on-demand insights, enabling them to efficiently open and operate better-performing sites. Since our establishment in 2013, we have assisted brands with site selection and portfolio optimization through our revolutionary location intelligence platform, SiteZeus Locate. In line with our commitment to constant improvement, we launched SiteZeus Market in 2022, our customer segmentation solution. To solidify ourself as a complete lifecycle software provider, we introduced SiteZeus Sell, Build, and Operate in 2023. 

Through our five user-friendly products, we are able to supply every team in an organization with a comprehensive range of tools to drive franchise sales, facilitate market planning, support development, enhance marketing efforts, and streamline operations.

This is a remote (work from home) position.

Expected Salary Range: $40,000 - $50,000

Responsibilities and Duties

• Aid customers with internal projects.
• Responsible for active and timely client support of Level 1 and Level 2 helpdesk issues.
• Provide exceptional customer service in person, phone, in-app chat, and email.
• Will act as account executive for a set of client accounts, becoming the point of contact for support and implementation.
• Assist clients in building custom projects and models.
• Perform user administration duties.
• Create ad hoc reports outside of the product, including client sales prediction and performance analysis, demographic analysis, and mobile data analysis.
• Virtual training of clients, including scheduling and setting agenda.
• Onboarding of junior team members.
• Aid the Customer team with internal projects.
• List of duties is not exhaustive and may be expanded depending on company needs.

Qualifications

• Advanced Excel skills are a must, including writing VBA, using formulas to clean/reformat data, combining data from multiple sheets (VLOOKUP/XLOOKUP), etc.
• Experience with analyzing data, drawing insights, and presenting to clients.
• Ability to troubleshoot basic technical issues.
• Familiarity with mapping products.
• Typing skills, excellent written and oral communication skills.
• Ability to learn quickly with minimal training.
• Highly motivated with team-oriented attitude.
• Flexible and adaptable in fast paced environments.
• If in lieu of experience, a degree in a technology related field is a must.
• Understanding of both business and technology (real estate or specific industry knowledge is a bonus!)
• GIS experience is a nice-to-have.