Support Analyst- SAP-SuccessFactors (Remote, United States)

Company Description
Dynatrace exists to make the world's software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world's largest organizations trust Dynatrace® to accelerate digital transformation.
We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU-your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.
Job Description

• Support global SAP-SuccessFactors application by resolving production support tickets, addressing logged issues, managing users and coordinating escalations as necessary
• Identify opportunities for application enhancement to improve efficiency and resilience
• Create and manage all aspects of users' application security; profiles, roles, permissions, and sharing rules in SuccessFactors
• Prepare and execute manual data migrations as requested
• Update and document knowledge base articles and system process flows as required
• Support the broader production team by triaging issues for other business applications such as Saleforce, NetSuite, Varicent, ZenDesk, Totango, SmartRecruiters and more
• Work closely and effectively with business stakeholders, development team and other run-team members to ensure application performance and end-user satisfaction

Qualifications
Minimum Requirements:

• 5+ years of experience as a SAP-SuccessFactors support agent or analyst in a large organization
• HS Diploma or GED required

Preferred Requirements:

• SAP-SuccessFactors Administrator credentials
• Strong organizational and communication skills
• Experience with ITIL/ITSM processes, SDLC best practices, ticketing systems including Freshworks, and Jira
• Experience with data tools like Data Loader and Demand Tools is preferred
• Prior experience with business additional applications: Salesforce, NetSuite, Varicent, Totango, Zendesk, SmartRecruiters, and Boomi is a plus
• Excellent ability to work across the organization with users at various levels of application proficiency
• Passion to work within a fast paced, high energy, high tech environment
• Bachelor's Degree in Computer Engineering, Business Administration or Information Systems preferred

Additional Information
DOE, salary $90K - $110K, plus Health, Dental, Life, STD, LTD, 401K, PTO. Total compensation may vary depending on candidate experience/education and location.
All your information will be kept confidential according to EEO guidelines.
We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact [email protected] . Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law / EEO is the Law Supplement . To be considered for this position, please upload your resume/CV.