Support Developer - REMOTE

As a Software Support Developer on the Transportation Execution Team at C.H. Robinson, you will use your passion for technology and strong customer service to support our custom, highly related, enterprise-level software. In this role, you will collaborate with Software Engineering Managers, Engineering Product Managers, Software Engineers, and other Support Engineers to provide technical support to teams working within the Transportation Execution Domain. You will use your problem-solving skills to investigate issues and answer questions to help ensure other teams can work successfully within the Transportation Execution domain. Your eagerness to learn our systems, along with your positive attitude, will ensure you experience success in the role.

C.H. Robinson recognizes the importance of workplace flexibility. We are committed to providing a remote-friendly work environment, both now and in the future. Our global technology teams will continue to have the flexibility that enables you to work where you are most effective, whether that be remote or in the office.

Responsibilities:

• Proactively review planned implementations and identify potential integration solutions or problem areas that require monitoring
• Support existing applications, deployments, and integrations as designed
• Review unfamiliar code to narrow down problems under time constraints and use those findings to propose and implement solutions
• Use your knowledge of overall system designs and flows to understand the scope of issues and reduce areas of potential impact
• Proactively and reactively identify, define, and add monitoring, tracing capability, metric collection, and reporting to systems to help uncover production issues
• Develop application and process improvements for production performance and/or automate manual tasks
• Triage support tickets based on severity for resolution
• Analyze, determine root cause, and act to effectively communicate and facilitate resolution of production issues
• Analyze and provide complete solutions to issues to prevent reoccurrences of issues
• Contribute to service transition initiatives and process improvements by attending transition meetings, asking questions, and raising concerns about issues the team is seeing
• Identify and document impact to existing systems using workflow diagrams, use cases, functional diagrams, and other diagrams as appropriate
• Lead discussions regarding current issues and improvements with other IT teams as needed
• Utilize various tools to identify, analyze, and resolve technical failures

Required Qualifications:

• 2+ years of experience supporting complex enterprise-level systems
• Solid understanding and practical use of Microsoft development technologies such as: VB.net, C#, XML, SQL, Object Oriented Development, and Web Services
• Ability to provide emergency technical support outside of business hours
• Experience debugging complex APIs using Visual Studio (primarily VB.net and C#)
• Excellent communication and interpersonal skills
• Proven ability and willingness to quickly learn new skills
• Passion for documentation
• Values a diverse and inclusive work environment
• Demonstrated critical thinking, negotiation, facilitation, consulting, problem solving, decision-making, strategic, and analytical skills
• Ability to navigate issues and exhaust all resources before reaching out for help
• Review unfamiliar code to narrow down problems under time constraints and use those findings to propose and implement solutions
• Bachelor's Degree or equivalent work experience and a high school diploma/GED

Preferred Qualifications:

• Experience with VB.net, C#, XML, SQL, Object Oriented Development, and Web Services
• Experience with any of the following technologies
  • ADO
  • GitHub
  • Kafka
  • Octopus
  • Jenkins
  • PowerShell
  • Winforms
  • Angular
  • React
  • TFS
• Experience working on RESTful API's (.Net(servicestack), .Netcore)
• Experience effectively delivering results in a fast paced, flexible environment
• Being self-motivated and having the ability to take initiative
• Basic understanding of how Enterprise Applications Work
• Familiarity with Remote Connection tools for connecting to virtual machines
• Familiarity with Citrix and Terminal Services - including ability to diagnose local PC/LT or application issues
• Experience with a ticketing system
• Previous customer service experience
• Ability to identify when internal team knowledge needs to be updated; educate team members and update documentation accordingly
• Ability to identify reoccurring issues
• Willing to go above and beyond to resolve issues and help the Team
• Ability to collaborate with other teams and build relationships within IT and with the business
• Ability to display empathy while providing excellent service experience

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Two medical plans (including a High Deductible Health Plan)
• Prescription drug coverage
• Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid and floating holidays
• Paid time off (PTO)
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.