Support Development Engineer

EnergyHub empowers utilities and their customers to create a clean, distributed energy future. Our customers are real utilities managing the real electrical grid supporting the normal lives of millions of real people. Our mission is to keep the grid running reliably while enabling more renewable energy and reducing reliance on fossil fuel.

We are establishing a Support Development Engineer position to assist Engineering as we scale. In this position you will work closely with Engineering, Internal Stakeholders, and Clients to identify root causes of technical issues, configure and update data attributes that Engineering has not yet built UI tooling for, configure data streams between EnergyHub and our OEM or Utility partners, and identify and implement technical solutions to mitigate or correct known issues. EnergyHub is a growing organization, and as the first Support Development Engineer, you will have an outsized impact on defining this role within the company.

You should apply for this job if you are passionate about addressing climate change, and want to leverage your strong technical integration, technical communication, and problem solving skills to do so.

• Configure automated file delivery via SFTP, email, or other mechanisms.
• Create, update, and maintain Python scripts for custom data implementations, data cleanup, or process improvements
• Debug issues in Frontend (React/Javascript) and Backend (Java) code, and contribute bug-fix PR’s to the codebase
• Experience with identifying and debugging issues using tools like AWS Cloudwatch, Sentry.io, and Datadog.
• Experience working with 3rd Party API’s using Postman or Nightingale
• Experience with low-code platforms like Retool or Zapier

• Minimum of 3 years experience in a technical role 
• Strong organizational skills and an eye for calling out areas for improvement
• Comfortable working with internal teams as well as external partners
• Experience with a scripting language such as Python.
• Experience or familiarity with Fullstack web development
• Experience with the AWS ecosystem (and/or other Azure/GCP/etc.)
• A comprehension of code versioning concepts and experience with tools like git.
• Ability to combine information gained from multiple sources to identify root causes
• Enjoy being part of a team; helping and learning from others.

The salary range for this position is $80,000-$95,000. Base pay offered may vary depending on location, job-related knowledge, skills and experience.

• Collaborate with outstanding people: Our employees work hard, do great work, and enjoy collaborating and learning from each other. 
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the team!
• Gain well rounded experience: EnergyHub offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Work with the latest technologies: You’ll gain exposure to a broad spectrum of  IoT, SaaS and machine learning obstacles, including distributed fault-tolerance, device control optimization, and process modeling to support scalable interaction with disparate downstream APIs. 
• Be part of something important: Help create the future of how energy is produced and consumed. Make a positive impact on our climate.
• Focus on fun: EnergyHub places high value on our team culture. Happy hours and holiday parties are important to us, but what’s also important is how our employees feel every single day. 

EnergyHub is a growing enterprise software company that works with the most forward-thinking companies in smart energy. Our platform lets consumers turn their smart thermostats, electric cars, water heaters, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power. We work on technology that already provides energy and cost savings to millions of people through partnerships with the most innovative companies in the Internet of Things.

EnergyHub offers a generous benefits package including 100% paid medical for employees and a 401(k) with employer match. We offer a casual environment, the flexibility to set your own schedule, a fully stocked fridge and pantry, free Citi Bike membership, secure bike rack, gym subsidy, paid parental leave, and an education assistance program.

EnergyHub is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.