Support Engineer

About The Company

Panoptyc ( https://panoptyc.com/ ) uses AI and manual review to detect theft at 5000 markets in the US. They serve well-known global brands like Walmart and Amazon and are on track to serve 20000 locations in the next 18 months.

Panoptyc has grown rapidly for the last 2 years and is looking to expand its engineering team with global talent.

This is an amazing opportunity to get hands-on with a heavily used application front and back of the stack and involvement in CI config and test strategy.

Join an Engineering Team led by an Ex-Triplebyte Engineering Manager and level up!

The Opportunity

You’ll jump-start your career with us by taking ownership of these key responsibilities:

• Maintain design and build new and existing features using Angular C# and .NET

• Deploy code/updates manually

• Help in setting up the CI/CD pipeline

• Triaging and fixing issues

• Work directly under the Head of Engineering in creating solutions and solving problems.

• Participate in code reviews and one-on-one with the Head of Engineering.

• Collaborate across the teams in Panoptyc to understand what we are building and why we are doing so.

Who Is Our Ideal Candidate?

• At least 2-3 years of experience working as a Support Engineer

• Willing to work from 9 AM to 6 PM Eastern Standard Time

• Extensive software engineering experience for web-based applications in a fast-paced environment

• Hands-on experience developing and utilizing RESTful APIs

• It is preferred that you have hands-on experience with Angular with Typescript and C# and .Net Technologies

• Someone with an understanding of multiple modern languages is preferred.

• Strong understanding of various programming concepts and how they can be applied when building complex systems

• You understand the importance of well-documented code and are happy to hear that half of this job will be writing tests and documentation

• Excellent command of the English Language (written & spoken)

• Detail-oriented – pays attention especially to the minor details of tasks

• Embrace ambiguity – when you don't know how to do something you ask Google.

• Low ego – if you don't know the answer you ask questions. You aren't afraid of anybody knowing what you don't know.

• Honest – even when the truth isn't great you speak it. If you had an off day or your manager is wrong you say so.

Job Details

• Full-time status (40 hours per week)

• Able to work during the US Eastern time zone

Compensation and benefits

• Monthly Compensation: Php 150000.00 to Php 200000.00 (depending on experience)

• Paid Time Offs*

• Medical Reimbursement*

• Service Incentive Leaves*

*once eligible