Support Engineer

The role and a bit about us

The role presents an opportunity to become an integral part of our tech team with plenty of room to perform as a Support Engineer.

You’ll be joining a team of hungry entrepreneurs, visionaries, engineers, and creatives, driven by the opportunity to have a real-world impact. We’re experience-oriented, performance driven, and go through life with a ‘can-do’ attitude – because that’s what it takes to positively shape our collective future.

If that resonates with you, let’s dive into the details.

• Provide first and second-level support for blockchain.
• Monitor, troubleshoot, and manage blockchain nodes and networks to ensure optimal performance and security.
• Provide support for blockchain-related issues, including node setup, synchronization problems, and network connectivity.
• Help users with transaction management and anomaly detection within blockchain transactions.
• Collaborate with developers to understand and resolve technical challenges, and ensure that the integration of new technologies goes smoothly
• Interest in Cryptography skills.
• Knowledge of consensus algorithms, cryptographic hash functions, and decentralized applications (dApps).
• Proficiency in using blockchain explorers and other diagnostic tools to analyze transactions and blocks.
• Professional working knowledge of English language.

• Customer handling experience.

• Detect high-signal alerts from production infrastructure events to provide early indicators of network attacks and compromises. Come up with a possible solution of what to do in such cases.
• Monitor for insecure conditions and design fallback systems to support the stability of the network.
• Assessing the problems faced and performing basic troubleshooting to determine if an issue should be further escalated.
• Respond to security alerts and incorporate incident response management.
• Fixing issues and communicating back to the community.
• Working on answering simple support requests from potential customers about peaq service.
• Liaising between the tech team and the community and ecosystem projects.
• Setting up a local proxy to debug outgoing Web3 requests.

• Remote first. You’ll be joining a team working from all over the world.
• Flexible working arrangements. Create your own journey with flexible working schedules and locations.
• The opportunity to contribute to innovative projects in and exciting industry that has the potential to positively shape our world.
• High growth potential. Room to grow professionally at EOT Labs, while learning new skills and working on the cutting edge of Web3 and IoT.
• A warm and open culture at an international organization with team members coming from all four corners of the globe.
• An environment that values freedom, autonomy, team spirit and open communication.

• We believe that great teams can only deliver great results consistently if they work under conditions that give them creative freedom and a manageable workload, creating full focus on what's important.
• We find strength in diversity and authenticity.
• We give you the freedom you need to be great at what you do.
• We create a space where people can do what they love and live up to their potential.

We look forward to building the future with you.

Building the next generation of the Internet of Things, the Economy of Things.